Job Description

Internal Interaction Relationship:

Sales Supervisor

Retail Sales Manager

Sales Area Manager

Wholesales & e-commerce team

Employees of EC as required

External Interaction Relationship:

Customers

Roles & Responsibilities:

Respond to customers; questions and inquiries regarding available products.

Provide detailed information regarding the brand, in a bid to assist customers in making purchasing decision.

Introduces newly arrived products to the customers and also guide them with the usage of the products, as required.

Encourage customers to make additional purchases, to ensure that sales targets are met.

Ensuring that the 4Ps of marketing are kept into account.

Scan each item, ensuring that the correct price has been displayed, and total all items.

Understands and promotes company programs.

Coordinates sales efforts with marketing programs.

Meets and exceeds sales goals and quotas.

Ensures that shelf stock is clean and that the stock is not expired or damaged.

Performs other assignments as required from the management.

Key Performance Indicators (KPI):

Meeting Sales Targets

Customer Satisfaction

Requirements

Requirements/Qualification and Experience

Qualification:

A high school qualification or equivalent MUST. Bachelors degree in business administration, or related field preferred.

Experience:

(1-3) years previous experience in customer support, client services, sales, or a related field.

(1-3) years previous experience in cosmetics and skin care products. Technical and Behavioral Competencies

Behavioral Competencies

Excellent verbal communication skills

Goal - oriented

Energetic and motivated

Capable of multi-tasking

Technical Competencies

Basic computer skills

Microsoft Office

Understanding of sales processes dynamics