Sales Operations Lead
Dubai, United Arab Emirates
Job Description
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Who is Ezra? Ezra provides B2B digital lending solutions for emerging markets in partnership with mobile and digital wallet operators and financial service providers. Ezra supports 24 operations in 23 countries, across Africa, the Middle East and Asia. Our key office locations are in Nairobi, Kenya and Dubai, UAE. Our flagship products are Advance Credit Service (ACS), Nano and BNPL.
- ACS is an airtime or data advance offered to prepaid mobile subscribers at the point of low credit.
- Nano is a micro cash advance offered to mobile wallet users on demand.
- BNPL facilitates payment installments for products and services
- Establishes strong relationships with Sales Team through ongoing and regular communication, and develop a clear understanding of the existing sales funnel and broader strategy, including business processes, metrics and reporting cadence
- Optimize sales processes and workflows to streamline operations, improve sales cycle efficiency, and increase overall sales performance.
- Analyze sales data and generate reports to provide insights, identify trends, and make data-driven recommendations for sales process improvements.
- Develop and implement sales administration policies, procedures, and best practices to enhance efficiency, accuracy, and productivity.
- Provides analytical support and reports on forecasting and pipeline activities, target setting, individual seller performance metrics, and quarterly business reviews
- Identifies key areas to implement or improve relevant sales automation techniques, analytics, and CRM management workflow
- Ensures data accuracy and verifies CRM data as a system of truth
- Proactively monitors and strives to maintain elevated levels of quality, accuracy, and process consistency in the sales organization\'s execution efforts
- Participates in developing strategy, processes, and operating procedures to a growing Sales organization
- Works collaboratively across functional teams to develop an advance and sophisticated, quantitative analysis, translating internal and external data into actionable insights
- Manages ad-hoc reporting and analysis requests
- Minimally 5 years experience in a sales environment, preferably in analytics and/or operations
- Experience in a similar industry is advantageous
- Data-driven with the strong analytical ability with the needs to be hands-on
- Must be highly organized, independent and able to prioritize tasks
- Ability to work under pressure in a rapidly evolving fast-paced environment
- Adept at developing and executing actions synthesized from analysis issues
- Detail-oriented and a believer in the value of process
- Must be flexible, self-motivated and team-oriented
- Highly adaptable, able to accept and create change
- Is culturally adaptable and has excellent communication skills
- Hands-on experience with any CRM solutions, with Advanced MS Excel skills. Experience with CRM platforms like Zoho and/or Salesforce are preferred.
- Hands-on experience with any data analytics platform. Experience with data analytics platforms, like Tableau and/or Qlikview are preferred.
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Job Detail
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Job IdJD1574937
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned