Lead Generation
\xe2\x9d\x96 To connect with all the leads which are allocated by the lead generation team for the month and the previous data available
\xe2\x9d\x96 To ensure min 50-60 calls per day, to monitor and follow up on the leads on a daily basis
\xe2\x9d\x96 To Ensure the leads to footfalls conversion is above 30%
\xe2\x9d\x96 To ensure that footfall to booking conversion is above 75%
\xe2\x9d\x96 To ensure to generate min of 10 footfalls in a day
\xe2\x9d\x96 Constant follow ups with prospects to increase the conversion rate
\xe2\x9d\x96 To regularly follow up with all the customers post sale to ensure customer satisfaction on the services or treatments availed
Footfall to Conversion
\xe2\x9d\x96 To personally, interact with all the customer who visit the center
\xe2\x9d\x96 To perform initial screening after thorough understanding of the customers requirements
\xe2\x9d\x96 To perform necessary pre-work like customer profiling, segmenting and accordingly promoting suitable services
\xe2\x9d\x96 To understand and analyze lifestyle, dietary and health status of the customer
\xe2\x9d\x96 To customized program that best meets their needs
Client Complains and Resolution
\xe2\x9d\x96 To ensure every customer complaint is address proactively, especially those with slow progress/not getting expected results
\xe2\x9d\x96 To proactively study the root cause of the complaints
\xe2\x9d\x96 To discuss the concerns/complains with the respective department head
\xe2\x9d\x96 To ensure and follow escalation matrix for refunds in fair compliance of VLCC SOP as follows: At center level \xe2\x80\x93 2 days, where
Support office (corporate) intervention is required - 7 days
Region Middle East & Africa Department Administration
Reports to Direct Reporting - Center Head Position
Supervised NIL
Job Scope
CORE RESPONSIBILITIES:
(The responsibilities include but are not limited to the following)
\xe2\x80\x93 Wellness Counsellor
FINANCIAL EFFECTIVENESS
SERVICE EXCELLENCE Job Type: Full-time Ability to commute/relocate:

• Al-Ayn: Reliably commute or planning to relocate before starting work (Required)

Experience:

• sales: 2 years (Required)
• wellness/Aesthetics Industry: 1 year (Required)

Language:

• Arabic (Required)