Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"



Summary of Responsibilities:

Reporting to the Cluster Director of Sales, MICE, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Representing Fairmont values and service promises
• Preparing, negotiating and sending proposals & contracts
• Determine group rates based on evaluation with support of DORM
• Regular follow ups to ensure highest possible conversion
• Handles negotiations to ensure maximization of revenue income
• Site Inspections and entertainments to show case the property
• Attends all internal meetings and provides update on group lead status\xe2\x80\x99
• Constant communication with operation teams to ensure highest level of customer service
• Managing a set of 20-25 (3rd Party) accounts in terms of sales calls, entertainments, received leads and conversion/production
• KPI\xe2\x80\x99s/Activity Goals such as number of sales calls, entertainments, site inspections, received leads and conversion rate
• Preparation of weekly, monthly and annual reports such as production reports, lead status reports, personal month end reports, etc.
• Preparation, communication and participation in FAM trip groups/events

Qualifications

• Experience in luxury hotel segment (5*)
• Excellent communication skills (verbal and written)
• Very good presentation skills (site inspections)
• Understanding of Group operations (arrival procedures, meeting requirements, etc.)
• Knowledge and experience with Microsoft Office is mandatory
• Knowledge and experience with Opera is an advantage
• Previous experience in MICE is mandatory
• Team player with supportive attitude

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Accor