Job Description

Sales Manager


JR-04245 Commercial & Brand/Marketing Full time Permanent Mandarin Oriental, Doha Mandarin Oriental, Doha, is seeking a Sales Manager to join our Commercial Strategy Team


Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.


Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.


Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

Scope of Position

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Ensures comprehensive and complete coverage of own sales portfolio, covering all levels of accounts and all revenue streams within the account for a comprehensive client servicing, achieving targets and maximum productivity. Manages activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals. Track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans.

As Sales Manager, you will be responsible for the following duties:

To acquire, develop and manage local and regional corporate business and government accounts according to the set business mix strategy. Ensures maximum acceptance in RFPs. To acquire, develop, and manage business travel agent (BTA) accounts in accordance with the established business mix strategy. To constantly monitor the market and the competition and report on threats and opportunities. To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid a shortfall. Implements and executes all sales objectives and action plans to reach and exceed targets set. Quotes and negotiates prices with customers for transient, long-stay, and group business within established parameters. Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system. Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand and knows how to sell against them. Ensures that selling strategies are adhered to during negotiations and maximises upselling opportunities whenever possible. Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns to offer better business solutions. Cross-sells brand across the MOHG portfolio through MObilise program Supports customer loyalty and the property's brand standards by delivering service excellence throughout each customer experience. We serve our customers in order to grow our share of the account. Builds strong relationships with customers, Guests and Team Members in order to gain a full understanding of their needs and work to serve them effectively Handles guest complaints and disputes. Conducts site visits as required by hotel operation Participates in Client Entertainment with the Sales Department as required Joint Sales calls with the team as required

As Sales

Manager

, we expect from you:

Minimum 2 years of experience working in a 5-star hotel environment within Sales with proven records of closing sales Previous experience working in the GCC Strong network with local Ministries and Corporate accounts Must be excellent in using computer and well versed in all computer applications Clear communication; effective verbal and written communication skills in English and Arabic

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided * Relocation and Vacation Tickets