Job Description

Purpose of the Role

To identify, develop and grow a portfolio of corporate & government and/or travel agent customers through professional account management & development,


identifying customer needs and developing win/win scenarios through effective negotiation skills to avoid revenue dilution.





Essential Duties and Responsibilities
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Development of New corporate accounts by visiting them, known through references and cold calls.
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Accountable for completing sales objectives and service audits.
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Development of strategic & operational business plans in conjunction with sales & operational team.
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Managing documentation and records to support all potential transactions.
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Handling escalations and resolving them within agreed time lines (Service Level Agreements)
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Analysing and setting up company's budgets and control. (MIS Report - Business Analysis for Top 40 accounts)
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Analyse reports for better recommendations to the customer.
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Set up weekly, monthly and quarterly review meetings with customer.
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Schedule weekly team meetings to set short and long term goals for service excellence.
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Managing Supplier Relationship (Vendor Management - Top 10 airlines & Top 40 clients)
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Managing Client Relationships (Client Management - Top 40 client to enhance sales & sustain long term relationship)





Skills/Qualifications
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Bachelor Degree
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Other relevant supporting certificates related to leisure travel & auxiliary courses
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Computer literate in MS Office & Windows
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Planning, organizing, strategic thinking and analytical skills
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Ability to communicate; negotiate and persuade
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Able to use GDS for flights booking
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Minimum of 3 years' experience in travel or customer relationship management environment.

Competencies

Presentation skills, tactfulness, analytical skills, organizational skills & business writing skills.


Business Analysis Experience


Drive for results, time management & influence skills


MS Office - Advance Excel & PowerPoint.


Knowledge on various Holidays/Business destination in the world.


Negotiation & persuasion skills with clients