Job Description

We are hiring a Sales Executivewho is responsible for managing Inbound and outbound calls relating to Car rental, leasing, ancillary services, after sales queries, rental extensions etc.

Role Overview:

The purpose of this position is to Identifying new business opportunities, nurturing client relationships, and achieving sales targets. Adhere to all business needs. Convert leads to Sales, ensure all the leads are tracked and followed up until the car is delivered/picked up.

Fluency in English is Must, Arabic will be plus

Note: Immediate Joiner are preferred. Call Centre experience is Mandatory

What You'll Do:

Handle queries, complaints, and disputes related to Sales, providing excellent customer service. Coordinate with aggregators for availability, delivery or any other requirements. Handle inbound calls from customers, providing assistance with various inquiries or directing them to the appropriate department. Raise customer requests for tech-related concerns such as updating contact information/SD issues etc. Occasionally send rental/non-rental invoices to customers via email. Handle agitated/Irate customers due to any reason in a polite and professional manner. Coordinate with other departments for any support required Proactively identify and pursue new business opportunities through attending inbound calls,WhatsApp enquiries , making outbound calls. Develop and maintain strong relationships with existing and prospective clients to understand their needs and promote our services. Highlighting the features and benefits of App. Stay updated on industry trends, market conditions, and competitor activities to inform sales strategies and maximize opportunities. Update all the leads in leads sheet along with the outcome and status of the lead. Call all the leads immediately and convert maximum sales on the call FCR to be followed in order to give excellent customer experience. Quality parameter to be followed Verbatim should be used on the call and sent on WA for customer's reference. Ensure booking are made as per customer's requirement and to avoid cancellations due to agent error.

Qualifications required:

Minimum 1 year of Car Rental/Call Center/Motor Insurance/Hospitality industry experience is Required Proficiency in English(Verbal & Written) Minimum qualification-Any graduate / PG is eligible to apply Industry- Ecommerce / Automobile / Car Rental Functional Area-ITES, BPO, KPO, LPO, Customer Service, Operations Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Fast learner and passion for sales Self-motivated with a results-driven approach
Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED4,500.00 per month

Do you have experience in Car Rental/Motor Insurance/Hospitality Industry? How many years of Call center/Car Rental/Hospitality/Insurance sales experience do you have? Are you available to join immediately? How many years of Telesales Experience do you have in the UAE?
Experience:

Sales/Telesales: 1 year (Required)
Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED4,500.00 per month

Language:

Arabic (Preferred)
Expected Start Date: 21/07/2025