Sales Executive
Dubai, United Arab Emirates
Job Description
Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
The role of the Sales Event Executive will support the sales department and ensure a seamless delivery of events for MAF employees, clients, vendors and any adhoc events as and when required by the business.
Role Details – Key Responsibilities and Accountabilities:
Delivery & Support
- Manages all events across various sites across Leisure, Entertainment & Cinema venues.
- Monitors the scheduled activities and ensures a seamless delivery client satisfaction with the event.
- Gathers requirements and specifications for the events and liaises with key internal and/or external stakeholders to meet the requirements of the events.
- Attends each event and directs activities from start to finish to ensure the function/event’s success.
- Coordinates all elements of the event with a creative mindset to create a flawless experience for clients.
- Plans and shares the plan event specifications such as scope, format, budget, administrative details, and special requirements.
- Works with sales team to acquire necessary services and activities for events while meeting budgetary objectives.
- Performs post-event tasks to ensure client satisfaction and documents any issues for future learning and enhancements.
- Ensures that all requests are handled within the agreed timelines.
- Contributes to the development of company sales initiatives by recommending, implementing and monitoring appropriate local activities.
- Constantly gathers, understands and applies the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Senior Sales Manager.
- Accountable for delivering at an exceptional standard ensuring they are the key point of contact for clients and in-cinema operations and F&B teams all through the process from requirements gathering right up to post event feedback.
- Supports customer loyalty and brand standards by delivering service excellence throughout each customer experience.
- Builds strong relationships with customers, guests and colleagues to gain full understanding of their needs and work to serve them effectively
- Handles guest complaints and disputes in a polite and professional
- Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
- Attends weekly and monthly department meetings and prepares meeting notes and feedback accordingly.
- Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
Financial KPI’s
- Will manage up to 5 events per week/250 events per year across VOX, Ski and MP
- Value of corporate bookings for the year would be approx. 5million for LEC
- Clients will include schools, multinational corporations, banks and government entities
Other Context (if applicable):
Performs any additional adhoc duties as and when requested by the Line Manager and/or Head of Department.
Functional/Technical Competencies
- Able to resolve problems or unforeseen issues.
- Proficient in MS office
- Commitment to delivering high standards of customer service.
- Excellent interpersonal skills for both external and internal customers
- Action Oriented
- Ability to plan and organize workload.
- Effective time management, communication and presentation skills.
- Strong administrative skills.
Personal Characteristics and Required Background:
Personal Characteristics
- Positive attitude and good communicator.
- Fluent in English.
- Arabic preferred.
- Goal focused
- Relationship-oriented.
- Diplomatic and flexible in responding to a range of different work situations.
Minimum experience
- Minimum 2-3 years of experience working in a 5-star hotel environment within Conference and events.
- Previous experience in the GCC is an advantage.
Minimum Qualifications/education
- Degree or Diploma equivalent in Hospitality/PR or Marketing, preferred.
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Job Detail
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Job IdJD1447849
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned