Sales Engineer

Muscat, Oman

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Job Description

As a Sales Engineer you will be responsible for generating enquires, providing quotation to the client with all necessary information related to product & services offered and to close the sale in the assigned region.

As a Sales Engineer you are responsible for:

To create an awareness of Gates E & S amongst clients and potential customers by providing information on Gates' product range, expertise in providing solution to turnkey projects and related services.
Identify customer requirements and offer Gates E & S scope of supply and explore new areas of business development. Ensure high level of customer satisfaction through effective customer service, technical assistance & prompt after sales service.
Collect enquires from the customer with all relevant information to able to send a quote to the client.
Provide good Interface between the company & client for all required information
Prepare quotations, requested by HOD, Geomarket Manager.
In case of contracts to read, interpret & understand all requirements of the customer.
Report and document the activities carried out in line with the documentation requirements of the company.
Follow up with the customer in case of additional information required & win the contract.
To ensure that all company procedures are followed with regard to raising and processing of sales invoices.
Ensuring credit terms of customer is updated & followed up for payments.
Liaising with Accounts Department to determine level of credit, if any, applicable to an account. Ensuring payment is received from customers for orders completed by Gates E & S.
Liaise with Supply Chain & Purchasers to manage the appropriate stocking levels (inventory) to ensure that client orders are fulfilled in a timely manner.
Recommend, develop and maintain the customer database, Daily reports, and Competitors activity in the computer system
Recommend to maintain all opportunities in correct stages so as to have correct information with management to achieve company objectives.
To gain comprehensive insight into technical and commercial aspects of all Gates and Non Gates products, equipment and services that could potentially be offered to the market.
Ensure all transactions are carried out in compliance with the applicable standards, Company Quality (ISO) procedures and provide advice to the QHSE Department of any non-conformance issues
Comply with all occupational health, safety and environmental procedures of both the company and of client while working
In addition, shall also support the activities of the other units whenever requested
Will be required to visit customer site if required to witness delivery of Material to customer

Required Experience:

Engineering Degree (Preferably Mechanical)
Minimum 3 - 6 years of experience of Engineering Sales
Ability to plan, schedule and prioritize the activities.
Ability to work under own initiative and solve problems.
Experience in managing a customer account and project management.
Must have strong selling skills: previous experience highly preferred.
Willingness to work a flexible work schedule.
Ability to resolve common problems and concerns of customers in a professional manner.

Required Skills:

Experience in communicating with a variety of groups/customers at different knowledge levels; strong presentation skills
Knowledge of customer in the area with product & service requirement
Ability to read and interpret drawings, manuals and documents.
Possesses managerial skills such as organizing, coordinating, integrating, directing and controlling.
Excellent customer service and support oriented approaches to interaction are required
Highly organized with real attention to detail.
Proven leadership capabilities and experience.
Excellent English command both written and verbally; Strong communicator. (Arabic would be an advantage).
Professionalism and ability to exercise discretion with confidential information at all times is required.
Awareness of Quality, Health, Safety and Environmental standards, policies and procedures.
Good numerical, analytical, interpersonal and organizational skills.
Strong personality with a commercial and business acumen.
Awareness of ISO 9001, 14001, 45001 & API Q1, 7K & 16C standards are preferable.

As a Sales Engineer you are responsible for:

To create an awareness of Gates E & S amongst clients and potential customers by providing information on Gates' product range, expertise in providing solution to turnkey projects and related services.
Identify customer requirements and offer Gates E & S scope of supply and explore new areas of business development. Ensure high level of customer satisfaction through effective customer service, technical assistance & prompt after sales service.
Collect enquires from the customer with all relevant information to able to send a quote to the client.
Provide good Interface between the company & client for all required information
Prepare quotations, requested by HOD, Geomarket Manager.
In case of contracts to read, interpret & understand all requirements of the customer.
Report and document the activities carried out in line with the documentation requirements of the company.
Follow up with the customer in case of additional information required & win the contract.
To ensure that all company procedures are followed with regard to raising and processing of sales invoices.
Ensuring credit terms of customer is updated & followed up for payments.
Liaising with Accounts Department to determine level of credit, if any, applicable to an account. Ensuring payment is received from customers for orders completed by Gates E & S.
Liaise with Supply Chain & Purchasers to manage the appropriate stocking levels (inventory) to ensure that client orders are fulfilled in a timely manner.
Recommend, develop and maintain the customer database, Daily reports, and Competitors activity in the computer system
Recommend to maintain all opportunities in correct stages so as to have correct information with management to achieve company objectives.
To gain comprehensive insight into technical and commercial aspects of all Gates and Non Gates products, equipment and services that could potentially be offered to the market.
Ensure all transactions are carried out in compliance with the applicable standards, Company Quality (ISO) procedures and provide advice to the QHSE Department of any non-conformance issues
Comply with all occupational health, safety and environmental procedures of both the company and of client while working
In addition, shall also support the activities of the other units whenever requested
Will be required to visit customer site if required to witness delivery of Material to customer

Required Experience:

Engineering Degree (Preferably Mechanical)
Minimum 3 - 6 years of experience of Engineering Sales
Ability to plan, schedule and prioritize the activities.
Ability to work under own initiative and solve problems.
Experience in managing a customer account and project management.
Must have strong selling skills: previous experience highly preferred.
Willingness to work a flexible work schedule.
Ability to resolve common problems and concerns of customers in a professional manner.

Required Skills:

Experience in communicating with a variety of groups/customers at different knowledge levels; strong presentation skills
Knowledge of customer in the area with product & service requirement
Ability to read and interpret drawings, manuals and documents.
Possesses managerial skills such as organizing, coordinating, integrating, directing and controlling.
Excellent customer service and support oriented approaches to interaction are required
Highly organized with real attention to detail.
Proven leadership capabilities and experience.
Excellent English command both written and verbally; Strong communicator. (Arabic would be an advantage).
Professionalism and ability to exercise discretion with confidential information at all times is required.
Awareness of Quality, Health, Safety and Environmental standards, policies and procedures.
Good numerical, analytical, interpersonal and organizational skills.
Strong personality with a commercial and business acumen.
Awareness of ISO 9001, 14001, 45001 & API Q1, 7K & 16C standards are preferable.