Sales Engineer

Dubai, United Arab Emirates

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Job Description

For companies hellbent on growth, Rapyd is the global fintech partner that simplifies and advances commerce in every market. Rapyd lets you build bold. Liberate global commerce with all the tools your business needs to create payment, payout, and fintech experiences everywhere. From famous Fortune 500s to ambitious neighborhood upstarts, our payments network and powerful fintech platform make it easy to pay suppliers and get paid by customers—locally or internationally. With offices in London, Tel Aviv, San Francisco, Denver, Dubai, Miami, Singapore, Iceland, and Hong Kong, we know what it takes to make cross-border commerce as friction-free as being next door. We’re boldly building it—so you can grow your business. Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter This position is open for relocation!
As a Sales Engineer at Rapyd, you will work to understand business challenges, craft and implement world class technical solutions for clients around the world. You will be a technical product expert and manage the complete client lifecycle from pre-sales and solutioning, to implementation and delivery.
About the Role

Partner with Sales to structure and deliver technical solutions based on the Rapyd Fintech platform
Understand client needs, design solutions, deliver technical presentations & demonstrations
Create implementation plans, support technical integration and manage end-to-end solution delivery as the client’s Rapyd point of contact
Improve Rapyd offerings by identifying market needs, discovering bugs, creating feature requests etc.
Monitor BI dashboards to track client performance and work closely with Support teams to deliver the ultimate client experience
Develop & iteratively improve scalable internal processes to streamline client onboarding
Document and build a knowledge base of solutions, designs, standard operating procedures, best practices etc.
Collaborate with Product, Engineering, Compliance, Network, Operations and deliver structured feedback from clients, participating in roadmap review etc.
Build the Rapyd brand and nurture our developer community by participating in conferences, representing Rapyd at Fintech events etc.

Requirements:

At least 5 years experience in a technical client-facing role, preferably in payments
Self-starter with strong sense of ownership and excellent technical, analytical and project management skills
Software development experience in technologies not limited to web/mobile, REST, JavaScript, Python, SQL, Kibana, Postman etc.
Familiar with API-based integration methods and adept at multitasking - managing and driving multiple technical integration projects concurrently
Strong empathy for clients with stellar communication and presentation skills to be able to engage business as well as technical audience
Team player with an agile and nimble personality, able to adapt and thrive in a rapidly evolving environment
A curious student and patient teacher with a positive attitude, always on the lookout to expand and share knowledge
Ability to travel regionally for 1-2 days at a time, and up to 40% overall (post-Covid)
This is your opportunity to become part of a great organization with a grand vision. Come join us to build and help build the next big thing in Fintech.