Job Description

Job Purpose

. To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty

Job Requirements Education/Certification and Continued Education

. High school qualification

. 3 to 4 years retail sales or customer service experience

Essential Roles and Responsibilities Functional Roles and Responsibilities

. Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.

. Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale

. Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.

. Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.

. Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.

. Maintain personal grooming standards as advised by the Store Manager.

. Maintain clean and organized display, fitting rooms and stock areas.

. Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.

. Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.

. Recruit customers for the database, accurately entering their details on the POS system.

. Minimize exposure to stock loss through vigilance on sales floor and fitting room areas. Schedule: Full-time Shift: Day Job