Job Description

We're Hiring: Sales Associate - Luxury Chocolaterie & Cafe

Join the VOCCA Cafe Family

At

VOCCA

, we believe in creating more than just coffee and chocolates - we craft moments of indulgence, sophistication, and warmth. Known for our luxury chocolaterie and cafe culture, we are expanding our team and seeking passionate, talented individuals who share our dedication to excellence.

If you have the sales drive, product knowledge, and enthusiasm to deliver exceptional guest experiences while showcasing premium chocolates and cafe delights, this is your opportunity to grow with us.

Key Responsibilities

Deliver a warm, engaging, and personalized sales experience to every guest. Greet customers, understand their preferences, and recommend premium chocolates, gift boxes, and cafe items. Proactively upsell and cross-sell products, highlighting seasonal specialties and pairings. Provide in-depth knowledge about chocolates, coffee, and desserts to enhance the customer experience. Assist with product displays, ensuring boutique shelves and cafe counters reflect luxury presentation standards. Handle POS systems, process transactions, and manage gift card/voucher sales. Support customers with packaging, gift wrapping, and product customization when required. Maintain a clean, organized, and welcoming sales environment at all times. Collaborate with the cafe and service teams to ensure smooth guest experiences. Follow all hygiene, food safety, and luxury service standards.

Requirements & Qualifications

Minimum 2 years' experience in sales or customer service, ideally in luxury retail, chocolaterie, or premium cafe environments. Strong sales skills with proven ability to meet or exceed targets. Excellent communication and interpersonal skills with a polished, professional appearance. Experience with POS systems, cash handling, and digital payment platforms. Product knowledge or interest in luxury chocolates, desserts, and coffee. Active listening, problem-solving, and the ability to tailor recommendations to guests. Highly motivated, detail-oriented, and able to thrive in a fast-paced, high-standard environment. High school diploma required; additional training in sales or hospitality is a plus.

What We Offer

Competitive salary with incentives and benefits. Career growth opportunities within a luxury brand. Training on premium products and luxury sales techniques
Location

Ajman/Sharjah/Dubai

Job Type: Full-time

Ability to commute/relocate:

Sharjah: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

What is your Salary Expectation ? * What is your Notice Period ?