The Sales Associate at our Hotel is responsible for driving revenue through personalized guest engagement, promoting wellness programs, spa services, retreats, memberships, and accommodation packages. The role focuses on building meaningful relationships with guests while aligning sales efforts with the hotel's holistic wellness philosophy
Key Responsibilities:
Promote and sell wellness packages, spa treatments, retreats, memberships, and hotel services
Understand guest wellness goals and provide tailored recommendations
Handle inquiries via walk-ins, phone calls, emails, and online channels
Maintain accurate guest profiles and sales records in the PMS/CRM system
Achieve individual and team sales targets while maintaining premium guest experience
Coordinate closely with Spa, Fitness, Front Office, and Marketing teams
Upsell and cross-sell services ethically and in alignment with wellness values
Conduct site tours and explain wellness concepts, programs, and facilities
Follow up with past guests for repeat business and referrals
Stay informed about wellness trends, programs, and hotel offerings
Ensure compliance with hotel standards, brand guidelines, and service excellence
Requirements:
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and multitask
Job Type: Full-time
Language:
* English (Preferred)
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