Job Description

Customer Focus

Responsible for greeting and meeting all customers promptly and politely as they enter the store. Provide customer satisfaction by delivering exceptional customer service. Guide customers throughout the store or to specific areas the customer requests Develop a clear understanding of all departments, products, make, and features and after sales service Effectively deal with customer queries and complaints. Follow procedures for dealing with specific customer orders. Ensure confidentiality with respect to Al Boom Marine retail/store sales.

Store Merchandise/Merchandising

Maintain a detailed knowledge of the merchandise/products stocked in the store Ensure promotions and fast selling lines are featured in the store. Provide information about customers (likes, dislikes and opinions to the line manager. Ensure effective stock replenishment to the store and continuous stock availability, ongoing recovery & maintenance in the store.

Shop Keeping and Store Standards

Maximize and contribute to sales within the store through exceptional customer service and retail experience Ensure all stock is laid out and displayed according to standard layout norm ( product placement, folded arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise. Ensure all product are price tagged, $ price is covered and bar-coded before displayed. Ensure correct ratio of stock on shelves and assist in accurate stock counts as per store requirements. Ensure all stock administration (stock counts, STS, dispatch and delivers) are recorded on the system in time Ensure awareness and vigilance at all times of security in the store without any negligence.
Job Type: Full-time