Job Description

About Us:
We are a dynamic, fast-growing company in the laundry and industrial carpet cleaning industry. Our motivated team is committed to providing excellent services to both residential and commercial clients. We pride ourselves on delivering quality, reliability, and outstanding customer service.
Position Overview:
We are seeking an enthusiastic and organized Sales and Admin Coordinator to support and drive sales growth while executing administrative tasks that ensure the smooth day-to-day operations of the business. This hybrid role involves both front-line customer interaction and behind-the-scenes administrative work.
You'll work closely with the sales team to enhance customer acquisition, build relationships, and boost revenue while also supporting operational tasks in the office.
Key Responsibilities:
Sales:

• Lead Generation: Proactively identify potential customers through various channels (online, networking, referrals, etc.).
• Customer Engagement: Build and maintain relationships with existing and prospective clients by answering queries and providing tailored solutions.
• Sales Support: Assist in preparing sales proposals, quotes, and follow-up communications to close sales and ensure customer satisfaction.
• Sales Reporting: Track and report on sales performance, trends, and key metrics.
• Follow-Up: Ensure leads and inquiries are followed up promptly, ensuring high conversion rates.

Administrative:

• Customer Service: Answer incoming calls and emails, providing exceptional service and ensuring smooth communication with clients.
• Scheduling & Coordination: Schedule appointments and coordinate work schedules for the team and technicians.
• Document Management: Maintain and organize client records, contracts, and important documentation.
• Billing & Invoicing: Assist with preparing invoices, processing payments, and managing accounts receivable.
• Office Management: Handle day-to-day office tasks such as maintaining inventory, ordering supplies, and ensuring the smooth operation of office equipment.

Requirements:

• Sales Experience: Prior experience in sales or customer service, preferably in a service-oriented industry (cleaning, laundry, or similar).
• Administrative Skills: Strong organizational skills with experience in office administration, data entry, and document management.
• Communication: Excellent verbal and written communication skills with the ability to interact with clients and team members professionally.
• Tech-Savvy: Comfortable using CRM software, MS Office Suite (Excel, Word, Outlook), and scheduling tools.
• Attention to Detail: Ability to handle multiple tasks efficiently and accurately.
• Team-Oriented: Positive, proactive, and enthusiastic about working in a collaborative environment.
• Self-Motivated: Ability to work independently and take initiative in driving sales and improving operational efficiency.

Preferred Qualifications:

• Experience in the laundry, carpet cleaning, or facilities maintenance industries.
• Familiarity with point-of-sale (POS) systems or invoicing software.
• Ability to adapt to new software or technologies as the business grows.

Why Join Us?

• Work with a passionate, motivated, and supportive team.
• Opportunities for growth and career development within the company.
• Competitive compensation and benefits package.
• A fun, dynamic work environment that encourages innovation.

If you're looking for a rewarding opportunity to grow within a dynamic industry and a company that values your contribution, we'd love to hear from you!

Skills Required