Job Description

The Job Holder will be responsible for handling customer enquire, the aim being converting enquires into sales, ensuring proper service support to customer. Provide the quality service giving cost effective travel solutions at a healthy yield to the department contributing to the overall objective of the company.

Handling independently all reservations queries for Fly Dubai Office

Deliver excellent customer service, responding to customer enquiries promptly, providing customer with descriptive and persuasive covering emails and itineraries, being aware of customer experience facilitating good Trust pilot feedback.

Tactfully construct fares there are competitive and hence attractive to the client but also generates margin for the company

Issue all kinds of tickets with assistance of senior ticketing agents and supervisors and be able to offer all the travel related products

Confidently attend to all clients and be able to provide service that results in repeat business

Proactively provide assistance to supervisors and senior colleagues in all departmental and business matters whenever called upon.

Confidently attend to all clients and be able to provide service that result in repeat business

Handle upset customer with courtesy and understanding

Maintain the service standards and the operational procedures

Responsible and fully aware of the terms and conditions of the Service/Licensee/Franchise Agreements between SNTTA (or its subsidiaries) with the parties involved.

Any other reasonable duties / responsibilities that may be assigned by the Line Manager from time to time.

Comply with all the Company's Policies, Manuals and Procedures

Job Type: Full-time

Pay: AED4,000.00 per month

Education:

Diploma (Preferred)
Experience:

Travel and Tourism: 2 years (Required) * Travel Consultant: 2 years (Required)