Job Description

We are seeking a highly motivated

Sales Advisor

to join our prestigious Company. As a Sales Advisor, you will play a key role in delivering exceptional customer service and driving sales of high-performance German vehicles. You will engage with affluent customers, understand their specific needs, and guide them through the vehicle selection process, from initial consultation to post-purchase support.

Key Responsibilities:

Build lasting relationships with high-net-worth customers and ensure their complete satisfaction throughout the sales process. Maintain expert-level knowledge of complete range of vehicles, including

[model names like BMW X5, Audi Q7, Mercedes S-Class, Porsche 911, etc.]

.. Recommend appropriate repair, maintenance, and parts solutions based on the customer's needs, vehicle history, and manufacturer recommendations (e.g.,

oil changes

,

brake repairs

,

tire rotations

,

timing belt replacement

). Provide accurate and detailed written estimates for repairs, parts, and labor costs, ensuring full transparency with customers. Process service orders, ensuring the correct parts are ordered, scheduling appointments for service, and ensuring availability of parts in a timely manner. Follow up with customers about upcoming scheduled maintenance and offer reminders for recommended services (e.g., brake check, fluid flush) Respond to customer inquiries, both in-person and over the phone, regarding car repair services, pricing, and availability. Address customer complaints or concerns in a professional and empathetic manner, ensuring satisfaction while maintaining the integrity of the repair process. Follow up with customers after the service is completed to ensure satisfaction and address any post-service issues. Work closely with service technicians to ensure that all repairs and maintenance tasks are performed correctly and efficiently. Consistently meet or exceed sales goals for parts, labor, and services, while maintaining a high level of customer satisfaction. Report on sales performance, identify trends, and adjust sales strategies to meet goals.

Experience:

Minimum of 1-3 years of experience in automotive sales, customer service, or repair service. Strong knowledge of vehicle maintenance, repair services, and parts is essential. Familiarity with various vehicle makes and models, including popular

German automotive brands

like

BMW

,

Audi

,

Mercedes-Benz

, or

Volkswagen

, is a plus. Understanding of

service intervals

,

fluid changes

,

brake systems

,

tire management

, and

engine diagnostics

.

Communication & Interpersonal Skills:

Excellent verbal and written communication skills, with the ability to explain complex automotive issues in a clear, customer-friendly way. Strong negotiation and sales skills, with the ability to upsell services without pressuring the customer.

Customer Service Focus:

A friendly, approachable demeanor with the ability to provide a top-tier service experience. A proactive problem solver who can handle difficult customer situations calmly and professionally.
Job Type: Full-time