Scope of the Role: A store based role that is focused upon consistently delivering the customer service proposition and driving sales. Key Objectives: Consistently delivers excellent customer service. Focused upon delivering the Brand / Jawad retail standards and store level KPI\xe2\x80\x99s Proactively supports other members of the store management and team Accountabilities and Responsibilities: 1. Ensuring you deliver outstanding customer service. Acknowledge, welcome and greet all customers in a warm and friendly manner. Able to identify when a customer needs help and adjusts service style to suit the needs and requirements of each customer. Always considers the customer first in everything they do even when other tasks are being completed. Build strong and effective relationships with customers in order to deliver exceptional service (and develop an extensive loyal customer database). Provide the same level of service to customers using the telephone as they receive in store. Be aware of in store promotions and communicate these clearly to any customers. Offer assistance by suggesting a choice of outfits and alternatives to suit the occasion / requirements Deliver all the steps for providing great customer service during the till point process Fully understand Airmiles, be able to assist customers in completing applications and proactively request for the card during the till point process (UAE stores only) Know, understand and deliver the Jawad refund or exchange policy Thank customers when they leave and encourage them to return to the store Fully understand the brand values and ethos and communicates this effectively to the customer. Measures of Success: Effort indicators are achieved. Sales. Mystery Shopping results (TBC). Customer feedback. Contribution to expanding the Customer database (or Airmiles applications within UAE \xe2\x80\x93 excluding mango) Knowledge regarding Airmiles 2. Ensuring your product is available at all times for your customer Ensure stock deliveries are swiftly processed and presented on the sales floor according to Brand / Visual guidelines Adhere to stock room best practice guidelines at all times To be able to clearly highlight the features and benefits of all products to customers including technical terms, fabrics, sizes, care labels, country of origin etc Ensure store is fully replenished at all times Identify any replenishment issues for best sellers and highlight these to your Manager / Supervisor Recognise slow selling lines and highlight these to your Manager / Supervisor Measures of Success: Contribution to sales and stock management Replenishment levels within store Visitor feedback. 3. Making sure your store is a great place for your customers to shop Aware of visual standards / brand expectations and consistently delivers this in store Maintain the highest Retail Standards on the sales floor at all times Assists with completing daily floor walk (using relevant checklists) Be alert to avoid stock loss or theft incidents within store. Adhere to all Health and Safety procedures. Measures of Success: ATV Sales Customer / Manager feedback VM checklist results 4. Your Personal style and approach Build effective relationships with customers. Read and understand all in store communications. Maintain a well groomed / pleasant appearance at all times. Wear the current allocated Brand uniform and name badges at all times. Be flexible in your approach and actively support management / other team members. Confidential at all times in connection with internal financial performance, company initiatives. Be aware at all times regarding the Daily and Monthly targets and how well the store / product is performing in relation to these targets. Job Type: Full-time Pay: From BD200.000 per month