Job Description

The Sales Advisor plays a key role in supporting the Store Manager and Senior Sales Advisor in creating an exceptional shopping experience for customers. This position is responsible for maintaining high-quality standards aligned with IZIL Cosmetics Trading LLC, ensuring outstanding customer service, and contributing to the overall success of the store. The Sales Advisor fosters a welcoming environment, engages with customers professionally, and drives sales through product knowledge and personalized recommendations.

Key Responsibilities

The responsibilities of this role include, but are not limited to, the following:

Customer Engagement & Sales

Assist customers by providing product information and recommendations based on their needs. Approach customers proactively, offering expert advice and personalized service to encourage sales. Handle customer inquiries, process transactions, and manage returns professionally and efficiently. Resolve customer complaints with patience and a problem-solving mindset, ensuring customer satisfaction. Maintain an in-depth understanding of the product range, promotions, and company policies.

Store Operations & Merchandising

Arrange and maintain merchandise displays based on popularity, trends, and company guidelines. Ensure shelves are stocked, clean, and visually appealing to enhance the customer experience. Monitor inventory levels, report stock shortages, and assist in unloading new shipments. Accurately process sales transactions using the point-of-sale system and handle daily revenue closing.

Administrative & Team Support

Record customer orders and update relevant details in the company database. Assist in maintaining an organized and hygienic store environment in compliance with company standards. Collaborate with team members to meet sales targets and contribute to overall store success. Demonstrate a commitment to continuous learning, staying updated on industry trends and company policies.

Skills & Qualifications

Strong communication and interpersonal skills with a customer-focused approach. Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced retail environment. Proficiency in handling sales transactions and working with computer-based systems. Problem-solving skills and a proactive attitude to drive sales and enhance customer satisfaction. Previous experience in retail, cosmetics, or customer service is a plus.
Job Type: Full-time

Application Question(s):

Do you have any experience in retail or beauty product sales? Are you familiar with any skincare ingredients or trends?
Language:

English and Arabic Speaker (bilingual) (Required)
Location:

* Abu Dhabi (Required)