Job Description

Job Purpose:

YOOCHA MATCHA is a dynamic matcha supplier for 800+ cafes & speciality coffee shops across GCC. We're looking for an enthusiastic intern to play a key role in fostering positive client relationships, managing sales processes, and ensuring seamless coordination between clients and the sales team.

Job Responsibilities:

Serve as the main point of contact for clients, maintaining regular communication to ensure satisfaction and retention. Handle client inquiries, resolve concerns, and address any product-related or service issues in a timely and professional manner. Collaborate with the sales team to ensure timely order processing, delivery, and customer satisfaction. Maintain an accurate and up-to-date sales pipeline in the CRM, tracking all sales activities. Oversee client order fulfilment, handling order processing, payment coordination, delivery tracking, and post-purchase client support. Produce weekly and monthly sales reports, monitoring key metrics like orders, revenue, and new clients. Manage the CRM database, ensuring accurate and up-to-date client information. Assist the sales team with prospecting, lead generation, and follow-up activities.

Requirements:

Bachelor's degree in Business Administration or a related field. At least 1 year of experience in a sales support or coordination role. Fluent in English and Arabic; both written and verbal. Strong teamwork, organizational, and customer service skills. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Familiar with customer relationship management (CRM) systems.
Job Types: Full-time, Permanent

Pay: AED4,000.00 - AED5,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

Sales: 2 years (Preferred)
Language:

Arabic (Required)
Location:

* Dubai (Preferred)