Job Description

: Sales & Admin Coordinator
Location: Dubai, UAE (On-site)
Employment Type: Full-time
About the Company:
We are a premier transport service company in Dubai, renowned for our luxury fleet, exceptional reliability, and discreet, high-end customer service. We cater to a discerning clientele, including corporate executives, VIPs, and luxury tourists, ensuring their travel experience in Dubai is seamless and exceptional.
About the Role:
We are seeking a highly organized and dynamic Sales & Admin Coordinator to be the central hub of our client operations. You will be the first point of contact for our clients, managing inquiries, securing bookings, and ensuring the flawless execution of our services. This role is critical in maintaining our reputation for excellence and requires a proactive individual with impeccable communication skills and a keen eye for detail.
Key Responsibilities:
Sales & Client Coordination:

• Act as the primary point of contact for client inquiries via phone, email, and WhatsApp, responding promptly and professionally.
• Convert inquiries into confirmed bookings by understanding client needs and recommending suitable services and vehicles.
• Manage the end-to-end booking process, including quote generation, confirmation, and pre-trip communication with clients and drivers.
• Maintain and update the company CRM or booking system with accurate client details, trip notes, and special requests.
• Build and maintain strong, long-term relationships with clients to encourage repeat business.

Administrative Support:

• Coordinate daily schedules and trip assignments for the driver fleet, ensuring optimal efficiency and punctuality.
• Handle billing and invoicing procedures, following up on payments as needed.
• Maintain organized digital records of all bookings, contracts, and client communications.
• Provide general administrative support to the management team, including report generation and data entry.
• Monitor and manage inventory of office supplies and client amenities.

Operational Excellence:

• Serve as the communication link between clients and drivers, providing real-time updates for any changes or special requirements.
• Proactively identify and resolve any potential issues that may arise before or during a service.
• Utilize your knowledge of Dubai to plan efficient routes and provide accurate advice on travel times between key locations (airports, hotels, business hubs, event venues).

Qualifications & Skills:

• Essential: Excellent command of spoken and written English, with a confident, polite, and polished telephone and WhatsApp manner.
• Essential: 2-4 years of proven experience in a similar role such as Sales Coordinator, Reservations Agent, or Admin Executive.
• Preferred: Industry experience within transport, luxury hospitality, travel, or event management.
• Technical Skills: High proficiency in MS Office (especially Excel), Google Workspace, and experience with a CRM or booking management software.
• Soft Skills: Exceptional organizational and multitasking abilities, with a proven track record of performing under pressure and meeting deadlines.
• Local Knowledge: Strong familiarity with Dubai's geography, including major roads, airports, hotels, and landmarks, is a significant advantage.
• Attributes: Proactive, detail-oriented, a problem-solver, and a true team player with a strong customer-centric attitude.
• Availability: Must be flexible to work occasional evenings or weekends based on business needs.

What We Offer:

• A competitive salary package.
• The opportunity to work in a dynamic, fast-paced, and prestigious environment.
• A central role in a growing company with a strong market reputation.
• Professional development opportunities.

Skills Required