Job Description

: Sales & Admin Coordinator
Location: Dubai, UAE (On-site)
Employment Type: Full-time
About the Company:
We are a premier transport company based in Dubai, renowned for delivering exceptional and luxurious travel experiences. Our fleet and services cater to a discerning clientele, setting the standard for quality and reliability in the region. We are looking for a dynamic and organized professional to join our team and contribute to our continued success.
About the Role:
As a Sales & Admin Coordinator, you will be the vital link between our clients and our operations team. You will be responsible for managing client interactions, coordinating bookings, and ensuring the seamless execution of our daily services. This role is perfect for a highly organized, responsive, and detail-oriented individual who thrives in a fast-paced environment and is passionate about delivering outstanding customer service.
Key Responsibilities:
Sales & Client Coordination:

• Act as the first point of contact for all client inquiries via phone, email, and WhatsApp.
• Manage the end-to-end booking process: from initial quote and itinerary creation to confirmation and payment processing.
• Build and maintain strong, long-lasting client relationships through professional and polished communication.
• Utilize upselling techniques to promote premium services and vehicles.
• Maintain and update the customer database (CRM) with accurate client information and interaction history.

Administrative Support:

• Generate and dispatch invoices, quotes, and service confirmations promptly.
• Coordinate schedules and allocate vehicles and drivers efficiently based on booking requirements.
• Liaise with the operations and driver teams to ensure all job details are communicated accurately and executed flawlessly.
• Handle occasional evening and weekend coordination duties as required, ensuring 24/7 service support.
• Assist with general office administration tasks to support the smooth running of the business.

Operational Excellence:

• Demonstrate excellent knowledge of Dubai's key locations, including airports, hotels, business hubs, and landmarks to plan efficient routes and provide expert advice to clients.
• Proactively monitor and track jobs, providing timely updates to clients and management.
• Address and resolve any client concerns or issues swiftly and professionally.

Qualifications & Skills:

• Essential: Excellent command of the English language, both spoken and written.
• Essential: 2-4 years of proven experience in a similar role such as sales coordination, reservations, or administration.
• Highly Desirable: Experience within the transport, hospitality, travel, or events industries.
• Confident and professional telephone and WhatsApp etiquette with a polished, client-facing tone.
• High proficiency in MS Office (especially Excel & Word), Google Workspace, and experience with CRM or booking management tools.
• Exceptional organizational and time-management skills with a keen eye for detail.
• Ability to multitask effectively and perform under pressure in a time-sensitive environment.
• Strong geographical knowledge of Dubai, including its airports, hotels, and major roads.
• Must be available to work on-site in Dubai and demonstrate flexibility for occasional evening or weekend work as needed.

Skills Required