Job Description

Focusing on managing and growing relationships with our existing merchants in the UAE market. The ideal candidate will have a
strong background in account management with an emphasis on upselling and cross-selling, aiming to maximize merchant value and drive revenue growth
RESPONSIBILITIES

• Act as the main point of contact for UAE merchants, ensuring high satisfaction and retention.
• Build and maintain strong relationships with key stakeholders to support long-term partnerships.
• Understand merchant needs and recommend relevant solutions, upgrades, and premium offerings.
• Identify and drive cross-sell and upsell opportunities to maximize merchant value and revenue.
• Present new features and product enhancements to help merchants optimize their operations.
• Develop tailored account strategies aligned with merchants' growth objectives.
• Meet revenue targets through effective cross-sell and upsell initiatives.
• Track performance metrics and optimize strategies to improve conversion rates.
• Serve as a trusted advisor, guiding merchants on best use of Paymob solutions.
• Proactively resolve merchant issues to ensure a seamless experience.
• Collaborate with internal teams to share merchant insights and support product development.

REQUIREMENTS

• o 1-3 years of experience in account management, sales, or a related field.
• o Fluent in English with excellent communication and presentation skills.
• o Strong understanding of Paymob's products and the fintech industry.
• o Proven track record of managing client relationships and driving revenue growth through
• upselling and cross-selling.
• o Ability to work in a fast-paced environment and adapt to changing market dynamics.
• o Strong analytical skills with the ability to derive insights from data.

BENEFITS

• Competitive Salary with performance-based incentives
• Medical Insurance for employee and dependents
• Career Growth & Advancement in a fast-growing Fintech environment
• Performance Recognition Programs and rewards
• Supportive & Collaborative Work Culture

Skills Required