Job Description

Building the Future - One Project at a Time!


At El Seif, we embrace and embody our core values of excellence, integrity, and innovation in every aspect of our work from meticulous planning to expert construction, we consistently uphold the highest standards of excellence, ensuring that our projects are delivered with precision and attention to detail. With half a century of diverse experiences across a wide range of industries, ranging from public infrastructure to military and defense applications, we have honed our expertise and gained indispensable insights that enable us to tackle complex challenges and maintain our standard of delivering exceptional results. Our forward-thinking approach sets us apart as a trusted partner in the construction industry. By continuously pushing the boundaries of innovation, we strive to pioneer the future of construction, creating sustainable and impactful solutions that leave a lasting legacy.


Excellence, Integrity and, Innovation - every step of the way.



Responsibilities

Key Responsibilities:


Account Management


Manage a portfolio of clients across various industries using IT solutions. Build long-term, trust-centered relationships with key decision-makers. Conduct account reviews, performance check-ins, and strategic planning sessions.
Sales & Growth


Drive renewals, upsells, and cross-sells for IT services and solutions. Prepare proposals, RFQs, RFP responses, and customized quotations. Maintain accurate sales pipeline and forecasting within the CRM.
IT Services & Solutions


Understand client IT environments, infrastructure, and business challenges. Recommend solutions such as:
o Managed Services


o Cloud Migration & Hosting


o Cybersecurity Services


o Backup & Disaster Recovery


o Network & Infrastructure Solutions


o IT Support Contracts


Work closely with technical teams to scope, deliver, and optimize IT solutions.
Client Support & Issue Resolution


Act as the main point of contact for escalations and concerns. Ensure service quality meets or exceeds SLAs. Coordinate with support and operations teams to resolve issues quickly.
Cross-Functional Collaboration


Partners with engineers, project managers, finance, and the service desk. Participate in solution design meetings and handover sessions. Ensure smooth communication between sales and delivery teams.

Qualifications

Qualifications:


Bachelor's degree in IT, Business, or related field (preferred). 3+ years of experience in IT sales or account management. Strong understanding of IT concepts: Networking Cloud (Azure, AWS, private cloud) Cybersecurity basics Servers, virtualization, storage Managed services models Excellent communication, negotiation, and presentation skills. Proficiency with CRM tools (HubSpot, Salesforce, Zoho, etc.). Ability to translate technical information into business value. Strong problem-solving skills and a proactive mindset.
Key Performance Indicators (KPIs)


Client retention and satisfaction Renewal rate of managed service contracts Revenue growth (upsell, cross-sell, new projects) Sales target achievement Accurate forecasting and pipeline health SLA performance and minimal escalations
Additional Info:


This is a Full-time job offering standard benefits such as paid annual leave, public holidays, living allowances, healthcare coverage, and end of service benefits. We also offer discretionary benefits such as a performance bonus and merit increase along with training and development opportunities if eligible.