Job Description

Job Details

Handle incoming calls, emails, and messages promptly and professionally, offering exceptional service to both Arabic and non-Arabic speaking guests.
Act as a liaison between guests and internal departments (e.g., housekeeping, engineering, F&B) to ensure guest requests are fulfilled efficiently.
Address guest concerns or complaints with professionalism, escalating issues to management when necessary.
Assist guests with reservations, inquiries, and recommendations for dining, transportation, and activities within and outside the property.
Maintain accurate records of guest requests, complaints, and feedback using the property's service management system.
Coordinate special guest arrangements such as VIP services, in-room amenities, and personalized experiences.
Ensure all guest requests are followed up and closed satisfactorily within the expected timeline.
Provide translation assistance for Arabic-speaking guests when required.
Ensure adherence to company policies, procedures, and service standards at all times.
Company Description
The Birth of a Legend
In 1907, history was made when Fairmont San Francisco, Nob Hill's grand dame, opened its doors. The iconic hotel soon became the city's venue of choice for glittering balls, presidential visits and political gatherings, making the name Fairmont synonymous with place of occasion. With this auspicious beginning, Fairmont Hotels & Resorts brand was born.

Skills Required