Job Description

Job Category: F&B
:
How you will make an impact (Key responsibilities):
1. Vehicle & Safety

• Operate the delivery truck safely and in compliance with traffic regulations and company policies.
• Conduct daily vehicle inspections, checking fuel, oil, water, tires, lights, and brakes to ensure roadworthiness.
• Maintain cleanliness and proper condition of the truck at all times.
• Immediately report any mechanical issues, breakdowns, or safety concerns to the supervisor.
• Ensure adherence to safety protocols during loading, unloading, and driving.

2. Delivery Operations

• Execute daily delivery schedules, ensuring timely and accurate delivery of products to customers.
• Load and unload 5-gallon water bottles and cartons efficiently, ensuring proper handling to avoid damage.
• Collect empty bottles from customers and replace them with new ones as per order requirements.
• Maintain accurate delivery records and submit customer visit reports when required.
• Navigate routes effectively to optimize delivery time and fuel efficiency.

3. Sales & Cash Management

• Promote company products to existing and potential customers to achieve assigned sales targets.
• Handle all cash transactions, invoices, and receipts with accuracy and accountability.
• Maintain proper documentation for all sales and collections, ensuring compliance with company policies.
• Build and maintain strong relationships with customers to encourage repeat business and brand loyalty.
• Lead and supervise the Assistant/Helper during deliveries to ensure smooth operations.

4. Market Awareness & Reporting

• Monitor competitor activities, pricing strategies, and customer feedback during route visits.
• Report market trends, customer complaints, and operational challenges promptly to the supervisor.
• Provide insights to improve service quality and identify opportunities for business growth.

Qualifications & Skills

• Valid manual driving license with experience operating a 3-ton truck.
• Prior experience in water, food, or FMCG distribution.
• Physically fit to handle 5-gallon bottles and cartons; minimum height of 165 cm.
• Strong knowledge of safe driving practices and ability to inspect and maintain delivery vehicles.
• Familiarity with route planning for efficient and timely deliveries.
• Proven ability to handle cash transactions accurately and maintain proper documentation.
• Excellent customer service skills with the ability to build and maintain strong relationships.
• Sales-oriented mindset with experience in promoting products and achieving targets.
• Good market awareness and ability to report competitor activities and customer feedback.
• Strong communication skills, reliability, and ability to lead and guide assistants during deliveries.

Responsibilities:

• Manage daily sales and deliveries, ensuring timely and accurate order fulfillment.
• Maintain a safe driving record, adhering to traffic rules and company safety guidelines.
• Provide exceptional customer service, addressing inquiries and building client relationships.
• Identify business opportunities and collaborate with the sales team for strategy development.
• Ensure proper inventory management and vehicle organization for efficient operations.
• Complete sales reports, offering valuable insights on customer interactions and market trends.
• Stay updated on product knowledge and communicate promotions to customers.
• Assist in resolving customer complaints promptly, maintaining high satisfaction levels.
• Uphold a professional appearance, representing the company's brand and values.
• Adapt to schedule changes and work additional hours as needed, demonstrating flexibility.

Qualifications:

• High school diploma or equivalent, with a college degree preferred.
• Valid driver's license with a clean record and ability to pass background checks.
• Excellent communication skills, customer-centric approach, and a friendly attitude.
• Organized and detail-oriented with multi-tasking and prioritization abilities.
• Physically capable of handling product deliveries, involving heavy lifting.
• Basic mathematical skills for accurate order processing and inventory management.
• Proficiency in basic office software and a willingness to learn company systems.
• Independent decision-making skills for working with minimal supervision.
• Adaptable and flexible, accommodating schedule changes and extra hours.
• A positive mindset and a passion for delivering exceptional customer service.

Skills Required