Job Description

Company Description

Join

us at Accor,

where

life pulses

with

passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.


By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.


You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!


You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.


Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues

Hospitality

is

a

work

of

heart

,

Join

us and

become

a

Heartist

.

Rooms Division Manager - Novotel Bur Dubai

Be an heartist of

Novotel Bur Dubai

and

Accor

, ensuring that every stay is smooth, personalized, and memorable. As

Rooms Division Manager

, you will lead and coordinate

Front Office, and Housekeeping operations

, driving service excellence, guest satisfaction, and team engagement from the pre-opening stage through the hotel's successful launch and daily operations.


This is a hands-on leadership role, ideal for an operations-driven professional who thrives on teamwork, precision, and creating experiences that make guests feel truly welcome.

What is in it for you

Opportunity to

shape the Rooms Division culture and standards

from the ground up

Accor training programs

, Heartist development journey, and career growth within the global Accor network

Competitive compensation package

and performance-based incentives Work in a

dynamic, international environment

that values authenticity, creativity, and collaboration Contribute to a project that embodies

sustainable and responsible hospitality

You will be responsible for:

Leading Daily Operations

Supervise and coordinate

Front Office and Housekeeping team

, ensuring brand-standard service and operational efficiency Oversee guest journey from arrival to departure, ensuring smooth communication across departments Conduct regular room and public area inspections, maintaining hygiene and quality standards Monitor occupancy, room status, and readiness, ensuring seamless collaboration with the Revenue and Maintenance teams

Building and Developing Your Team

Lead and coach

supervisors

(Front Office and Housekeeping) and their teams Ensure consistent communication through daily briefings and shift handovers Deliver hands-on training and feedback to foster guest-oriented culture and teamwork Promote cross-training and flexibility among departments

Driving Service & Guest Experience

Create a warm, personalized, and professional atmosphere that reflects the

Novotel Brand Service Culture

Manage guest feedback and implement service recovery procedures Drive guest satisfaction scores across rooms, cleanliness, and spa experiences Implement brand standards and ensure audit readiness


Additional Information

Strong interpersonal and problem solving abilities * Fluency in English , additional languages are a plus