Job Description

Rooms Controller - Atlantis The Royal - Dubai, UAE
Position Overview
Atlantis The Royal is seeking an attentive and service-driven Rooms Controller to deliver exceptional guest experiences through efficient coordination, attention to detail, and proactive communication. The successful candidate will oversee pre-arrival arrangements, manage guest requests, and ensure smooth room allocation and check-in procedures that reflect the resort's world-class standards of hospitality.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hospitality General
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Manage daily room assignments, pre-registrations, and guest arrivals to ensure seamless check-in processes.
• Coordinate and prepare key packets, guest amenities, and special requests in advance.
• Communicate room status updates with front office, housekeeping, and other departments.
• Monitor and manage out-of-order and out-of-service rooms to optimize availability.
• Review and process reservation modifications, cancellations, and group check-ins.
• Handle guest inquiries, complaints, and special requirements promptly and professionally.
• Collaborate with various departments to ensure accuracy in room allocation and billing.
• Maintain records and ensure accuracy of room inventory and status reports.
• Assist in maintaining brand service standards and guest satisfaction levels.

Ideal Profile

• Bachelor's degree or diploma in Hospitality Management or related field.
• Minimum 2 years of experience in a similar front office or housekeeping coordination role within a luxury hotel or resort.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in hotel property management systems and Microsoft Office applications.
• Customer-focused with the ability to multitask in a fast-paced, high-volume environment.
• Fluent in English; additional languages are an advantage.

Skills Set

• Front Office Operations
• Guest Relations and Service Excellence
• Room Allocation and Inventory Management
• Communication and Coordination
• Reservation Management
• Attention to Detail and Problem Solving
• PMS and Hospitality Systems Knowledge

Why Join Us

• Be part of one of Dubai's most iconic luxury resorts renowned for its innovation and world-class service.
• Experience a vibrant, multicultural work environment with strong career development opportunities.
• Competitive compensation package and employee benefits.
• Work with a team dedicated to creating unforgettable guest experiences and lasting memories.

About the Company
Atlantis The Royal, part of Atlantis Dubai, redefines luxury hospitality with its stunning architecture, world-class dining, and exceptional guest experiences. Designed by leading global architects and artists, this extraordinary resort celebrates innovation, creativity, and ocean-inspired elegance. Together with Atlantis The Palm, it represents Dubai's most iconic dual-resort destination-offering guests unforgettable moments and the highest standard of service excellence.
Job Title Rooms Controller - Atlantis The Royal - Dubai, UAE
Rooms Controller - Atlantis The Royal - Dubai, UAE
Position Overview
Atlantis The Royal is seeking an attentive and service-driven Rooms Controller to deliver exceptional guest experiences through efficient coordination, attention to detail, and proactive communication. The successful candidate will oversee pre-arrival arrangements, manage guest requests, and ensure smooth room allocation and check-in procedures that reflect the resort's world-class standards of hospitality.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hospitality General
Salary: 8000-10000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Manage daily room assignments, pre-registrations, and guest arrivals to ensure seamless check-in processes.
• Coordinate and prepare key packets, guest amenities, and special requests in advance.
• Communicate room status updates with front office, housekeeping, and other departments.
• Monitor and manage out-of-order and out-of-service rooms to optimize availability.
• Review and process reservation modifications, cancellations, and group check-ins.
• Handle guest inquiries, complaints, and special requirements promptly and professionally.
• Collaborate with various departments to ensure accuracy in room allocation and billing.
• Maintain records and ensure accuracy of room inventory and status reports.
• Assist in maintaining brand service standards and guest satisfaction levels.

Ideal Profile

• Bachelor's degree or diploma in Hospitality Management or related field.
• Minimum 2 years of experience in a similar front office or housekeeping coordination role within a luxury hotel or resort.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in hotel property management systems and Microsoft Office applications.
• Customer-focused with the ability to multitask in a fast-paced, high-volume environment.
• Fluent in English; additional languages are an advantage.

Skills Set

• Front Office Operations
• Guest Relations and Service Excellence
• Room Allocation and Inventory Management
• Communication and Coordination
• Reservation Management
• Attention to Detail and Problem Solving
• PMS and Hospitality Systems Knowledge

Why Join Us

• Be part of one of Dubai's most iconic luxury resorts renowned for its innovation and world-class service.
• Experience a vibrant, multicultural work environment with strong career development opportunities.
• Competitive compensation package and employee benefits.
• Work with a team dedicated to creating unforgettable guest experiences and lasting memories.

About the Company
Atlantis The Royal, part of Atlantis Dubai, redefines luxury hospitality with its stunning architecture, world-class dining, and exceptional guest experiences. Designed by leading global architects and artists, this extraordinary resort celebrates innovation, creativity, and ocean-inspired elegance. Together with Atlantis The Palm, it represents Dubai's most iconic dual-resort destination-offering guests unforgettable moments and the highest standard of service excellence.
Post Details
Job Start Date 1970-01-01
Salary from 8000.00
Salary to 10000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required