Job Description

Job Category: Hotel-Front Office
:
Behind every smooth check-in is a master of precision. We're looking for a Rooms Controller who can balance the puzzle of room allocations, anticipate guest needs before they arrive, and ensure every stay begins and ends flawlessly.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:

• Verify and adjust group billing and PM accounts, process payments, and ensure accuracy in records.
• Assign rooms according to guest preferences and requests, balancing availability and operational needs.
• Monitor and manage room inventory, handling early arrivals, late check-outs, and room changes efficiently.
• Coordinate with Housekeeping to track room readiness and report cleanliness or maintenance issues.
• Review daily reports, group resumes, and guest arrival details to ensure smooth operations.
• Communicate with Front Desk, Housekeeping, and Sales to align room status and guest requests.
• Handle duplicate reservations, market codes, and rate discrepancies, ensuring accuracy in the system.
• Maintain professionalism, clear communication, and confidentiality at all times.

What We need from you:

• At least 1-2 years of experience in Front Office or Reservations, preferably in a luxury or resort environment.
• Strong knowledge of PMS (Opera Cloud or similar) and reservation management processes.
• Excellent attention to detail, organisation, and time management skills.
• Ability to multitask and handle pressure during high occupancy periods.
• Strong communication and coordination skills across departments.
• A positive, proactive attitude and a passion for delivering great guest experiences.
• Fluency in English; additional languages are an advantage.
• Flexibility to work in shifts, including weekends and public holidays.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.

Skills Required