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A B O U T T H E C O M P A N Y
Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle
experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a
wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and
exceptionally built property, malls and hospitality projects across the world.
Created in 2007, Emaar Hospitality Group owns and manages a portfolio of hospitality assets and brands
including Address Hotels + Resorts, Vida Hotels and Resorts, in addition to serviced residences, leisure
clubs, and a comprehensive portfolio of restaurants and spas. The group plans to introduce its brands in
key gateway cities and destinations in Europe, India, China, Middle East and North Africa. Emaar
Hospitality Group is also the Official Hotel and Hospitality Partner of Expo 2020 Dubai.
A B O U T T H E F U N C T I O N
This function is to ensure exceptional Guest experience in a highly empowered environment. Represent
our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest
becomes a happy fan of our products, by delighting them from welcome until farewell. The function is
to maintain the established standards of cleanliness in rooms and public areas according to standards
set by the hotel and ensure orderliness and attractive condition of rooms, floors, lift landings, corridors
and pantries.
W H A T Y O U W I L L N E E D T O S U C C E E D

• Previous experience in similar and/or related fields in a 5* Hotel.
• At least 1-year experience at same level.
• Proficient in English Language
• Minimum qualification required is High school diploma/higher secondary

P E R F O R M A N C E D R I V E N C U L T U R E ; W H A T W I L L Y O U B E M E A S U R E D A G A I N S T

• Conduct all operational tasks in Housekeeping while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Timeliness in order taking and delivery of requests to guests.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest\'s interests at heart.

C O M P E T E N C I E S

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

W H A T W E B E L I E V E I N
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our
customers, how we speak with one another, and the way we move forward in every decision we make.
In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we
value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and
effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge
and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream
big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional
wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect
the future.

Emaar Properties