This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell. WHAT YOU WILL NEED TO SUCCEED
Genuine service personality, with high EQ.
Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
A minimum of one-year experience in a similar position in a 5-star hospitality company. A strong command of both written and spoken English is required; additional language is an asset.
Conduct all operational tasks in Housekeeping, while living up to service standards and procedures.
Go the extra (s)mile where you can.
Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.
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