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ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle
experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a
wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and
exceptionally built property, malls and hospitality projects across the world.

VEO health & fitness clubs are the first commercial fitness brand launched by Emaar Hospitality Group
with health clubs situated in some of the most sought-after locations. VEO brings a fresh identity to the
global health, fitness & wellness sector by setting new benchmarks with its gracious hospitality and
exceptional service. Recognized for its fusion of contemporary style with a touch of classic elegance,
VEO health & fitness clubs enrich the lives of its guests with intuitive experiences. Staying true to its
tagline \'The Good Life\', VEO offers its guests opportunities to improve holistic wellness in a serene
environment.

ABOUT THE FUNCTION

The front office role in reception at VEO aims to ensure exceptional guest experiences in a highly empowered
environment. Represent our brand throughout the guest journey, to deliver a flawless service
experience and at every guest interaction the candidate must also ensure that each guest becomes a
happy fan of our health clubs, by delighting them from welcome until farewell. Although this role is not
a sales performance focused role, an active focus on the guest experience in all scenarios indirectly and
directly helps to improve the health clubs performance through exceptional experiences and strong
word of mouth reputation. As this role is for a commercial fitness industry business, it is imperative that
the candidate live and embody a healthy lifestyle which positively reflects the ethos of the brand
and their club. The candidate must also encourage our guests to fully utilize the benefits of the facility in
order to promote a holistic wellness experience which compliments their work/life balance. In order to
fulfill a constantly adapting, competitive and industry leading health & fitness club, the candidate will
keep in close communication with their guests and the management team in order to ensure that they
communicate all relevant requests and information to each party. In line with goals and strategies
defined by the function head, the ideal candidate must be driven to achieve personal monthly targets, work
as a team player and also must maintain a high level of customer satisfaction with all guests that joined
or will potentially join the club.

WHAT YOU WILL NEED TO SUCCEED

• Previous experience in health club or hospitality customer service
• Strong computer and organizational skills, with detailed oriented mindset
• A proven track record of target achievement in prior roles is a must
• Degree education is preferable
• Be driven to achieve targets and have the capacity to go above and beyond the call of duty to make

our customers happy.

PERFORMANCE DRIVEN CULTURE ; WHAT WILL YOU BE MEASURED AGAINST

• Personal defaulter collection targets
• Team defaulter collection targets
• Personal miscellaneous revenue sales targets
• Personal education & training targets
• Guest experience score targets
• Club Net Promoter score targets

COMPETENCIES

• Put the Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

WHAT WE BELIEVE IN

At EMAAR, our DNA lays the foundation for everything we do. It forms the base of how we serve our
customers, how we speak with one another, and the way we move forward in every decision we make.
In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we
value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and
effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge
and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream
big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional
wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect
the future.

Emaar Properties