Job Description

Dubai

Operations Team Leader Full-time

Description

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we're assembling the world's best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.



We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let's build the future of fintech together.



Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

Responsibilities:

Lead a team of Transaction Monitoring Analysts responsible for monitoring, investigating and analyzing suspicious transaction and patterns among the company costumers. Oversee the end-to-end management of the alert queue to ensure timely and effective handling of alerts, while maintaining high-quality investigation standards. Drive team performance toward defined KPIs, including SLA adherence, detection accuracy, and alert resolution rates. Coordinate complex tasks and cross-functional investigations, ensuring the team delivers actionable insights and mitigation recommendations. Manage complex missions engaging internal and external stakeholders. Foster collaboration with risk, compliance and sales teams to continuously improve monitoring strategies and risk models. Act as the primary point of escalation for complex cases, guiding analysts and recommending mitigation actions combined risk and compliance domains. Create, monitor and oversee case queues ,all- to identify, triage and assess potential high exposure and escalation. Monitor emerging risk trends and assist in adapting monitoring frameworks to reflect evolving threats. Proactively identify and implement improvements to team procedures, workflows, and tools. Preform constants QA the team's work

Requirements

3-5 years of experience in fraud, risk, compliance transaction monitoring roles, preferably in the payment or fintech industry. minimum of 2 years of proven experience leading teams or mentoring junior analysts in a fast-paced, high-stakes environment. Team-oriented leader with strong interpersonal and communication skills. Fluency in English with excellent verbal and written communication skills. Strong understanding of risk indicators, fraud typologies, and the unique risks associated with high-risk merchant categories. Great analytical skills and mindset with experience in using data tools (e.g., SQL, Excel, BI dashboards) to identify trends and optimize processes. Demonstrated ability to manage alert queues efficiently and drive team results while maintaining accuracy and timeliness. Exceptional organizational and multitasking skills; capable of managing multiple complex workflows and prioritizing under pressure. High level of familiarity with regulatory frameworks, associated guidelines, and their operational significance of the payments industry. Thrives in a fast-paced environment while maintaining composure and being able to make sound decisions under pressure. Ability to lead by influence and drive execution cross-functional teams without direct authority. Bachelor's degree in Business Administration, Finance, Accounting or Operations Background in transaction monitoring - a must CAMS - an advantage

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