Rider Operations Manager (performance & Planning)

Doha, Qatar

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Using analytics to improve the delivery network - identifying areas for improvement and owning innovative and data-driven solutions to increase the availability, reliability and efficiency of the network.
Matching supply and demand - using a range of measures to ensure that we have enough riders in the right place at the right time
Working with stakeholders from other departments - ensuring coordination with upcoming operational changes as well as supporting the work of those departments where possible
Managing team members - working closely with and eventually managing direct report(s) to ensure operational and organizational goals
Continuously identifying opportunities for improvement - identifying, prioritising, managing, and executing projects to a deadline to improve operational performance in line with business priorities. Also driving internal process mapping and efficiencies
Experimentation - running tests to explore creative solutions and establish the levers that exist when matching supply and demand, for example a/b testing

Job Type: Full-time

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