Retail Store Supervisor - Telecom Operations
Job Overview
Sharaf DG is hiring a Retail Store Supervisor to manage daily telecom sales operations and team performance for Etisalat products and services. Based in Dubai, this role requires strong leadership, customer service excellence, and a deep understanding of telecom offerings for businesses, government entities, and Emirati customers.
Job Location: Dubai, United Arab Emirates
Industry: Telecommunications
Function: Management
Salary: 6800 monthly + performance-based incentives
Gender: Any
Job Type: Full-time
Job Overview
As a Retail Store Supervisor, you will lead a team of Customer Service Representatives (CSRs) and Direct Marketers (DMs), ensuring smooth store operations, team productivity, and compliance with telecom regulations. You will be responsible for achieving sales KPIs, driving upsell opportunities, managing audits, and maintaining high service standards. This role is ideal for professionals with telecom or retail experience looking to take on a leadership role.
Key Responsibilities

• Oversee daily store operations and manage the workflow of sales and service teams
• Promote and sell Etisalat business, institutional, and consumer telecom plans
• Provide accurate product information to customers and guide them through the selection process
• Identify upselling and cross-selling opportunities to increase revenue
• Ensure prompt and professional handling of customer issues and service inquiries
• Meet KPIs for service quality, resolution time, and customer satisfaction
• Supervise staff performance and ensure operational targets are achieved
• Coordinate internal mystery shopping initiatives to improve customer interactions
• Collaborate with internal and external auditors; ensure TRA compliance
• Handle daily/weekly/monthly reports and maintain audit readiness
• Train and coach team members for performance improvement and policy compliance
• Enforce safety practices and standard operating procedures within the store
• Set individual and team targets and assess progress regularly

Job Requirements

• Graduate degree in any discipline
• 3-5 years of experience in telecom or retail sales, with team leadership responsibilities
• Must be under 35 years of age
• Strong knowledge of telecom plans and services, particularly in the UAE
• Excellent communication, leadership, and problem-solving skills
• Familiarity with compliance and audit procedures within a retail or telecom environment
• Proficiency in reporting, asset management, and store performance tracking
• Immediate availability to join on or before 20th September 2024

What We Offer

• Leadership opportunity in a fast-paced telecom retail environment
• Competitive salary of 6800 AED (gross + allowance) plus incentives
• Incentive structure based on team performance and sales KPIs
• Ongoing training, career development, and internal advancement opportunities
• Collaborative culture with a focus on innovation, compliance, and customer satisfaction

About the Company
Sharaf DG, a leader in electronics and telecom retail, operates across the UAE and the GCC. With a strong presence in telecom distribution, we provide full-service support for leading providers like Etisalat. Our store teams are empowered with the latest technology, performance tools, and training to deliver top-tier service and drive business growth across retail channels.
Job Title Retail Store Supervisor - Telecom Operations
Retail Store Supervisor - Telecom Operations
Job Overview
Sharaf DG is hiring a Retail Store Supervisor to manage daily telecom sales operations and team performance for Etisalat products and services. Based in Dubai, this role requires strong leadership, customer service excellence, and a deep understanding of telecom offerings for businesses, government entities, and Emirati customers.
Job Location: Dubai, United Arab Emirates
Industry: Telecommunications
Function: Management
Salary: 6800 monthly + performance-based incentives
Gender: Any
Job Type: Full-time
Job Overview
As a Retail Store Supervisor, you will lead a team of Customer Service Representatives (CSRs) and Direct Marketers (DMs), ensuring smooth store operations, team productivity, and compliance with telecom regulations. You will be responsible for achieving sales KPIs, driving upsell opportunities, managing audits, and maintaining high service standards. This role is ideal for professionals with telecom or retail experience looking to take on a leadership role.
Key Responsibilities

• Oversee daily store operations and manage the workflow of sales and service teams
• Promote and sell Etisalat business, institutional, and consumer telecom plans
• Provide accurate product information to customers and guide them through the selection process
• Identify upselling and cross-selling opportunities to increase revenue
• Ensure prompt and professional handling of customer issues and service inquiries
• Meet KPIs for service quality, resolution time, and customer satisfaction
• Supervise staff performance and ensure operational targets are achieved
• Coordinate internal mystery shopping initiatives to improve customer interactions
• Collaborate with internal and external auditors; ensure TRA compliance
• Handle daily/weekly/monthly reports and maintain audit readiness
• Train and coach team members for performance improvement and policy compliance
• Enforce safety practices and standard operating procedures within the store
• Set individual and team targets and assess progress regularly

Job Requirements

• Graduate degree in any discipline
• 3-5 years of experience in telecom or retail sales, with team leadership responsibilities
• Must be under 35 years of age
• Strong knowledge of telecom plans and services, particularly in the UAE
• Excellent communication, leadership, and problem-solving skills
• Familiarity with compliance and audit procedures within a retail or telecom environment
• Proficiency in reporting, asset management, and store performance tracking
• Immediate availability to join on or before 20th September 2024

What We Offer

• Leadership opportunity in a fast-paced telecom retail environment
• Competitive salary of 6800 AED (gross + allowance) plus incentives
• Incentive structure based on team performance and sales KPIs
• Ongoing training, career development, and internal advancement opportunities
• Collaborative culture with a focus on innovation, compliance, and customer satisfaction

About the Company
Sharaf DG, a leader in electronics and telecom retail, operates across the UAE and the GCC. With a strong presence in telecom distribution, we provide full-service support for leading providers like Etisalat. Our store teams are empowered with the latest technology, performance tools, and training to deliver top-tier service and drive business growth across retail channels.
Post Details
Job Start Date
Salary from 6800.00
Salary to 7000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location