Retail Store Manager Maison Des Fleurs

Dubai, United Arab Emirates

Job Description

Team Management Plan and implement weekly schedules, taking into consideration store operations and the required coverage Check personal presentation of the team and ensure that all employees in the store respect company policy, uniform, and personal appearance policy (makeup, personal hygiene, etc.) Manage and allocate duties to employees within the store Ensure store expectations and priorities are communicated to the team Conduct regular and relevant in-store training, ensuring a major focus on customer service, product knowledge and selling skills Sales and Commercial Achieve the revenue targets for their store by motivating the team, providing feedback, and leading by example Actively seek ways to achieve or exceed the store's sales targets, engage with the team, and drive performance Monitor sales performance against previous years (monthly, weekly, and daily) to provide feedback to the team and support other departments with feedback and ideas needed for development of the business Ensure 100% implementation of the Retail SOPs and visual displays Support with the creation and change of in-store and window displays, designs, and look to enhance the store's image Customer Focus As much as possible, support with creating arrangements according to client's requirements and in respect of the company's design standards Support with the selection of flowers and foliage for floral arrangements, working with the team of florists to develop new creations Ensure that customers are always attended to and deliver excellent service standards at all times through proper execution of the company's policies related to customer service i.e. exchanges and refunds, quality, taking orders, phone and email etiquette ...etc. Inventory and Stock Control Monitor the store inventory and report to the head management on the shortage of inventory and wastage. Set procedures to enable the placement of orders to purchase flowers and supplies from distributors Monitor and manage fresh flowers wastage and ensure that it's kept at a minimum, by continuously reviewing sales patterns, customer preferences, accounting for peak times, and ordering fresh flowers accordingly Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store Oversee cash transaction entry and management: petty cash, POS cash transactions, cash floats and ensure that cash is deposited promptly once the cash limit is reached Prepare and review store reports on sales, and stock ageing (slow moving, fast moving and non-moving products) Required skills and experience: Good working knowledge of computers Good knowledge of Excel, PowerPoint, and Word Good written and verbal communication skills Excellent interpersonal and customer services skills Organizational skills Leadership skills Fluency in English and Arabic Floristry skills are a plus, but not a requirement Experience working with luxury brands Job Type: Full-time Experience:

  • manager: 2 years (Preferred)
Language:
  • Arabic (Required)
  • English (Required)

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Job Detail

  • Job Id
    JD1447152
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned