Retail Sales Supervisor (jeep
Al-Ayn, United Arab Emirates
Job Description
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Job Purpose: Drive sales performance to achieve set revenue, profitability and customer service targets for the Jeep retail location. Oversee and monitor daily plans of the team, make realistic forecasts based on deals closed each week as well as oversee the team\xe2\x80\x99s daily activities to review sales progress as per set dealer standards. Work closely with the Line Manager in the execution of sales plans and is the primary contact for the sales team to achieve set targets. Key Accountabilities:
- Sales: Receive and cascade set strategy, and drive its success within the team to ensure alignment with set action plans. Oversee and monitor the team\xe2\x80\x99s sales plans/activities to achieve branch targets/goals related to unit sales, trade-in appraisals, deliveries, identifying prospective customers, over-aged reservations, incoming leads report and Customer Service Index (CSI).
- Operations: Oversee and monitor vehicle order intake, assists Sales Consultants when necessary, and reviews order details to ensure customers are fully aware of and agree with the terms and conditions mentioned in the Vehicle Order and down-payment is collected in-line with the company\xe2\x80\x99s vehicle registration policies with line Manager\xe2\x80\x99s approval on pricing. Conduct post-sale follow up to attract new and retain existing customers.
- Performance Management: Monitor the key performance indicators (KPIs) for the team for service and efficiency to meet the department\xe2\x80\x99s performance and customer service goals. Review customer satisfaction index (CSI)/customer relationship management (CRM) reports on a monthly basis, suggest service improvement techniques and provide feedback on performance as needed to achieve the desired results as per business unit, company and principal\xe2\x80\x99s standards.
- Customer Service & Retention: In line with the Automotive division and Principal\'s guidelines, implement customer retention strategy by implementing new ideas to retain customers. Analyze sales satisfaction index (SSI) results, understand the root causes of the unsatisfied customer issues and ensure right actions are in place in order to proactively manage the customer expectations.
- Team Management: Conduct regular performance reviews, coach, counsel, provide support and necessary tools. Create and ensure implementation of training plans and programs to enable team to accomplish their tasks efficiently. Coordinate with the HR department/ senior manager for recruitment (internal/external) as required.
- Al-Ayn: Reliably commute or planning to relocate before starting work (Preferred)
- Are you a Supervisor/Manager in your current company?
- Do you have experience with Jeep (Authorized Dealer)?
- Arabic (Required)
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Job Detail
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Job IdJD1664903
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAl-Ayn, United Arab Emirates
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EducationNot mentioned