Role purpose To offer exceptional customer service whilst maximising all sales opportunities. Key accountabilities \xe2\x80\xa2 Deliver excellent customer service \xe2\x80\xa2 Follow the sales process in order to maximise sales \xe2\x80\xa2 Understand features and benefits of all Travelex product lines \xe2\x80\xa2 Use every opportunity to upsell and cross-sell \xe2\x80\xa2 Recognise the warning signs of questionable transactions and mitigate possible effects of the sale \xe2\x80\xa2 Adhere to promotional marketing offers \xe2\x80\xa2 Manage till stocks \xe2\x80\xa2 Achieve individual KPIs / targets \xe2\x80\xa2 Fully investigate overs and shorts (differences) and report \xe2\x80\xa2 Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements \xe2\x80\xa2 Ensure compliance to legal and corporate requirements \xe2\x80\xa2 Maintain high standards of housekeeping and presentation of stores \xe2\x80\xa2 Contribute to the success of the team \xe2\x80\xa2 Complete training within required timelines Role-specific experience and skills \xe2\x80\xa2 Retail, cash handling and/or banking experience \xe2\x80\xa2 Good customer service skills \xe2\x80\xa2 Good numerical ability \xe2\x80\xa2 Good knowledge of product, services and procedures \xe2\x80\xa2 Demonstrated experience working with computer systems \xe2\x80\xa2 Ability to work independently as well as in a team environment \xe2\x80\xa2 Ability to handle routine activities with attention to accuracy and detail \xe2\x80\xa2 Flexibility to work different shifts and locations as required \xe2\x80\xa2 English language skills General experience and personal qualities \xe2\x80\xa2 Self-aware, open-minded with a high degree of personal and professional integrity \xe2\x80\xa2 The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders \xe2\x80\xa2 A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs \xe2\x80\xa2 The ability to analyse issues and solve problems \xe2\x80\xa2 Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex