Job Description

Job Title Retail Manager

Description

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Retail Manager (6-12 month contract)
Duties

Lead gift shop project by developing shop strategy and sourcing third party operators.

Shop planning and business model that meets sales KPI s.

Create a highly positive and memorable visitor experience that supports the Museum s core purpose and encourages repeat visitation.

Lead the store operator to achieve income goals, sales goals, and all operating objectives.

Process sales of the shop following established accounting procedures to ensure the accurate processing of all POS transactions and inventory movements.

Maintain a professional and positive presence on the sales floor.

Respond to customer inquiries and assist in making selections to ensure the highest level of guest service is provided.

Support the efficient operations of the online shop including but not limited to reorder of products and supplies and shipments.

Assist with implementing the social media and marketing plan of the store.

Perform other duties as called for to ensure the overall efficiency of the store and position.

Requirements
Minimum of 5 years of experience as retail manager in institutions such as 5* Hotels or at a large scale visitor / leisure attraction.

Experience of developing or contributing to sales strategies.

Experience of managing third- party contractors.

Knowledge of excellent customer service and visitor needs.

Advanced level of point of sale software, sales analysis reporting, Microsoft Excel knowledge to review sales performance.

Knowledge of the local market and customer expectations in the UAE.

Fluency in Arabic & English.
Minimum of 5 years of experience as retail manager in institutions such as 5* Hotels or at a large scale visitor / leisure attraction. Experience of developing or contributing to sales strategies. Experience of managing third- party contractors. Knowledge of excellent customer service and visitor needs. Advanced level of point of sale software, sales analysis reporting, Microsoft Excel knowledge to review sales performance. Knowledge of the local market and customer expectations in the UAE. Fluency in Arabic & English.
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