An Exhilarating Opportunity
Are You Ready for a Daring Challenge with The World\xe2\x80\x99s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining \xe2\x80\x98FIVE-Star\xe2\x80\x99 Hospitality and Setting the Gold Standard across the Industry.
Join the FIVE Tribe - and Get Ready to Make Waves.
The Candidate
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A \xe2\x80\x98Can-Do!\xe2\x80\x99 Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other \xe2\x80\x98FIVERs\xe2\x80\x99 and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Reservations Team as a Sales Agent \xe2\x80\x93 Restaurant Reservations will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
What We\xe2\x80\x99re Looking For

• Previous experience of 1-2 years of Sales experience as a Food and Beverage Reservations Sales Agent in a Luxury Hotel environment in the UAE
  
• Computer skills with a strong knowledge of Word, Excel, Power Point and Outlook
  
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
  
• Previous phone based or customer service role
  
• The ability to work in an environment that demands excellence, time and energy
  
• A dedication towards improving customer delight, as well as company profitability
  
• A determination to build positive working relationships with team members to reach common goals
  
• A keen focus on safety and security policies and procedures
  
• A trustworthy colleague who can maintain confidentiality of proprietary information and protect company assets
  
• An enthusiasm towards all duties requested by management
  
• Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a plus.
  
• A hands-on attitude, fuelled by a \xe2\x80\x98Can-Do!\xe2\x80\x99 Spirit.

Key Responsibilities

• Acts as the Initial Touch Point for Guests, promptly and professionally handling inbound calls and online chat inquiries with \xe2\x80\x98FIVE-Styled\xe2\x80\x99 Flair.
  
• Effectively showcases FIVE\xe2\x80\x99s sensational Food and Beverage Offerings to Convert inquiries into Confirmed Reservations.
  
• Utilises exceptional Communication Skills to facilitate Table Reservations, Dining and Entertainment Enquiries, and any other Guest Requests.
  
• Promptly answers telephone calls, greeting callers with an energetic, friendly, and courteous tone, reflecting the buzzing \xe2\x80\x98Vibe at FIVE.\xe2\x80\x99
  
• Exhibits unmatched Enthusiasm in responding to Reservations Sales Inquiries, resulting in successful Reservations across FIVE\xe2\x80\x99s award-winning Food and Beverage Concepts.
  
• Effortlessly handles all Guests with the utmost professionalism, ensuring a flawless Reservation Experience that align with the Guest\'s every expectation.
  
• Provides Prompt and Efficient service, maintaining the unparalleled Luxury Allure that defines FIVE.
  
• Participates actively in weekly and monthly Department Meetings, contributing to our buzzing and dynamic \xe2\x80\x98Vibe at FIVE.\xe2\x80\x99
  
• Demonstrates adherence to Department Standards (SOP) and achieves Targeted Results, such as quality calls, swift response times, efficient handling of calls and emails, precision, and adherence to FIVE\'s Safety Standards.
  
• Responds to all Guest Queries received through various channels (phone, email, direct connect, etc.) with speed and accuracy, staying true to FIVE\xe2\x80\x99s visionary Standards of Service.
  
• Showcases an exceptional grasp of FIVE\'s state-of-the-art Dining and Entertainment Concepts and captivating promotions, deftly employing Up-Selling Techniques to create a First-in-Class experience that leaves Guests delighted.
  
• Responds to emergencies, Guest requests and conducts diligent follow-ups to ensure a \xe2\x80\x98FIVE-Star\xe2\x80\x99 experience for Guests.
  
• Remains composed and professional during Emergency Situations, managing calls with a calm and courteous demeanor, and following Established Procedures.
  
• Adheres to SOPs and Service Standards, executing duties with a Sensational Flair and ensuring adherence to Safety Policies.
  
• Collaborates with the FIVE Tribe, embracing a culture of Continuous Improvement and Shared Success.
  
• Executes Administrative Tasks in a timely manner, documents customer interactions and ensures records are always updated.
  
• Safeguards utmost confidentiality, Protecting Guest Information with care and discretion.

The Team
\xe2\x80\x98FIVERs\xe2\x80\x99 are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you\'ll Personify the distinct \xe2\x80\x98Vibe at FIVE\xe2\x80\x99 and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime \xe2\x80\x93 then Look No Further and Unleash your Next-Level Potential.
Sustainable Indulgence at FIVE
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company\'s Science-Meets-Styled \xe2\x80\x98Sustainable Indulgence\xe2\x80\x99 Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4\'s BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making \xe2\x80\x98Sustainability without Compromise on Luxury Living\xe2\x80\x99 central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE\xe2\x80\x99s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.