Job Description

Company Description
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

• Lead and coach all colleagues in the department, maintaining high staff morale and team spirit.
• Oversee recruiting, staffing, and scheduling to ensure adequate staffing levels for guest needs.
• Establish and implement 5-star service levels, creating and executing guest preference programmes.
• Develop and implement colleague training initiatives to maintain service excellence.
• Work collaboratively with culinary and stewarding teams to ensure food service meets or exceeds guest expectations.
• Monitor and develop Food & Beverage controls, adhering to budget guidelines.
• Analyse and control outlet performance, including quality of service, guest satisfaction, and operational equipment.
• Create and innovate new ideas and promotions to generate revenue.
• Ensure a safe and healthy work environment, implementing preventative cleaning and maintenance programmes.
• Participate in the preparation of the Food and Beverage department budget and goals.
• Manage guest reservations and arrange private functions or special parties.
• Perform daily checks on staffing levels, quality control, maintenance, and cleanliness.

Qualifications
Minimum 5-7 years of progressive experience in food & beverage operations within a 5-star luxury hotel or high-end standalone restaurant, with at least 2-3 years in a Restaurant Manager role.
Strong knowledge of authentic Lebanese cuisine, service style, and cultural dining etiquette
Strong leadership and people management skills, with experience in recruiting, training, coaching, and developing multicultural teams
Excellent knowledge of luxury service standards, guest engagement, and personalized dining experiences in line with Fairmont and Accor brand standards
Solid understanding of food safety, hygiene standards, HACCP, and Abu Dhabi municipality regulations
Demonstrated ability to manage budgets, control costs, optimize revenues, and analyze P&L performance
Strong guest relations, complaint handling, and problem-solving skills with a proactive service mindset
Fluent in English; Arabic language skills are highly preferred

Skills Required