Comprising of award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. , offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages and , which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.



The Restaurant Manager\'s role is to run the restaurant smoothly, aiming to exceed sales and income targets while fostering a motivated team that delivers top-notch customer service, maintains high-quality standards, and upholds the restaurant\'s reputation. Their responsibilities include:

• Coordinating daily restaurant operations.
• Ensuring excellent food and beverage service to enhance customer satisfaction.
• Addressing customer complaints promptly and accurately.
• Training the Front of House (FOH) team on service sequences and corporate policies, emphasizing efficiency, courtesy, respect, and product knowledge.
• Conducting daily pre-shift meetings.
• Providing constant on-floor supervision to meet objectives and uphold corporate service standards.
• Communicating guest feedback, both positive and negative, to the Chef de Cuisine and Executive Chef to maintain food quality.
• Monitoring direct operating costs (e.g., food and beverage, labor, entertainment, promotions, sales, marketing, laundry, utilities) to align with budget expectations.
• Approving the weekly employee schedule recommended by the Supervisor.
• Ensuring adequate staffing to meet business demands.
• Proactively adapting to changes in sales trends.
• Developing a strong management team by training Front of House managers, Supervisors, and the Head Bartender to support restaurant management and individual career growth.
• Evaluating management team performance, recommending promotions or salary adjustments based on performance.
• Delegating responsibilities down the organizational line and consistently following up to achieve results.
• Maintaining equipment and the restaurant\'s physical appearance.
• Participating in community activities to enhance the restaurant\'s corporate image.
• Maximizing sales and profitability through professional execution of approved promotions.
• Adhering to established operating policies, procedures, and systems.
• Contributing to financial budgets and business plans.
• Conducting quarterly operations reviews and implementing necessary adjustments.
• Completing performance appraisals for managers in January and July.
• Staying informed about competitors\' activities and reporting data to the Director of Food & Beverage.
• Ensuring accurate variance counts and weekly inventories.
• Managing daily and weekly reporting, including the Daily Log Book, Daily Sales report, and Promotions report.
• Maintaining fire and security systems and procedures.
• Possessing knowledge of government codes, policies, and regulations that impact the business.

Desired Skill & Expertise

Education

• College Degree in Hotel Management

Experience

• 3 years of management experience in Restaurant Management or management experience from combined relevant areas

Key Competencies

• Communication skills
• Organisational skills
• Information system knowledge
• Food and Beverage knowledge
• Guest focus
• Problem solving skills

Build Personal Effectiveness

• Warm, welcoming, smiling and pleasant
• Act with integrity
• Communicate effectively
• Exhibit self-confidence
• Make sound decisions
• Self-development
• Initiative
• Adaptability / Flexibility
• Verbal and listening skills
• Writing skills: Able to write plans and reports

Create Team Focus

• Foster teamwork
• Promote team diversity
• Customer service orientation

Create High Performance Culture

• Execute effectively
• Motivate & inspire others
• Take ownership
• Results oriented

Lead Change and Innovate

• Build support for change
• Drive continuous improvement
• Leverage technology
• Share best practices
• Influencing others

Language skills

• Fluency in English

The First Group