Job Description

Restaurant Host/Hostess
Location: Dubai, UAE
Reports To: Restaurant Manager and Assistant Manager
Start Date: November 5-15, 2025
Salary: AED 6000 per month (housing and transpo included)
We are looking for a warm, professional, and guest-focused Host/Hostess to be the first point of contact for guests at a prestigious high-end Italian dining outlet in Dubai. You will be responsible for delivering an exceptional welcome, managing reservations, and ensuring a smooth guest experience from arrival to departure.
Key Responsibilities
1. Represent the Restaurant's Values

• Provide a warm, smiling, and professional greeting to every guest.
• Maintain full attention and eye contact with guests, ensuring their comfort and well-being.
• Show respect and support toward colleagues across all departments.
• Demonstrate a proactive "problem solver" attitude, taking initiative to resolve issues and improve the guest experience.
• Handle guest complaints with empathy, diplomacy, and discretion.

2. Guarantee the Quality of Guest Reception

• Maintain impeccable personal presentation in accordance with grooming standards (elegant attire, clean and styled hair, subtle makeup, excellent hygiene).
• Greet guests with patience, a positive attitude, and professionalism, prioritizing those with special needs such as people with disabilities, elderly guests, and pregnant women.
• Clearly explain the queue system, reservations, waiting list, and menu details.
• Record guest preferences and special occasions in 7Rooms and communicate them to the team during briefings.
• Keep managers informed about any delays or wait times so service recovery gestures can be offered when needed.
• Escort guests to their tables, ensuring comfort and explaining menu or payment procedures.
• Check tables during service to confirm guest satisfaction and escalate concerns when necessary.

3. Contribute to Service Optimization

• Maintain constant communication with the restaurant manager to update seating plans in real-time using 7Rooms.
• Balance reservations and walk-ins efficiently, providing accurate wait time estimates and managing no-shows with flexibility where possible.
• Optimize seating to achieve target average table times without compromising the guest experience.
• Assist with setup or reset of tables when required.
• Keep the host station tidy, organized, and fully stocked before, during, and after service.

Requirements

• Mandatory: Currently residing in Dubai.
• Mandatory: Experience in an Italian restaurant or Italian-inspired outlet.
• Previous experience as a Host/Hostess in a fine-dining or high-end restaurant preferred.
• Fluent in English; additional languages are an advantage.
• Proficiency in 7Rooms or similar reservation management software preferred.
• Strong communication and organizational skills with a guest-first mindset.

Skills Required