Restaurant Hostess
Dubai, United Arab Emirates
Job Description
JOB SUMMARY
Main Duties/Responsibilities:
CANDIDATE PROFILE
- Punctual at work, smile and enthusiastic.
- Represent the outlet with a genuine smile and greetings at the reception.
- Well groomed as per company standards throughout the shift.
- Display friendly and pleasant attitude towards guests and colleagues.
- Follow proper payroll and uniform procedures.
- Set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room.
- Open the restaurant for business at the prescribed time each shift.
- Inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.
- Pick up the daily menus and insert them properly in their covers.
- Inspect every menu and list to ensure their immaculate condition and appearance.
- Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
- Assign seating taking into account service standards.
- Know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
- Be fully capable of working with open table system.
- Ensure each guest receives the highest quality of service.
- Ensuring maximum flexibility and support extended for any guest request.
- Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
- Ensure fondly bid farewell to every customer that departs the restaurant and invite them back.
- Handle lost and found items.
- Address guest dissatisfaction immediately and inform the manager of the action taken.
- Answer telephones according to PV standards and take reservations or provide information regarding the restaurant or any other hotel service.
- Anticipate the needs of guests while scanning the room constantly.
- Respond properly in any hotel emergency or safety situation.
- Check menus for cleanliness and quality.
- Monitor reservations and act accordingly. (Special occasions, cancellations, vouchers and others)
- Support and assist the service team for additional tasks.
CANDIDATE PROFILE
- Certificate in an Administration course or relevant field.
- Minimum 1-2 years of experience in 5* international hotel.
- Pleasing and out-going personality.
- Positive attitude and smile.
- Able to work under pressure and manage stress.
- Excellent spoken and written English.
- Demonstrated experience working in a high-volume environment.
- Email etiquettes.
- Customer service skills.
- Proficiency in Microsoft Office applications.
- Knowledge in Micros and cashiering procedure.
- Complaint handling skills.
- Up selling skills.
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Job Detail
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Job IdJD1613164
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned