POSITION SUMMARY

• Welcome guests in a warm and friendly manner.

• Ascertains their dining/lodging needs.

• Seats guests and manage the seating chart.

• Monitors restaurant activity to determine seating and dining flow.

• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.

• Performs opening and closing duties, as needed.

• Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.

• Helps fellow team members and other departments wherever necessary to maintain positive working relationships.

• Provide reports on guest data base, VIP returning guest report.

• Build long-term relationships with all relevant stakeholders, such as local media people, etc

• Communicate with the guests and their respective PRs.

• Handle the queries of the guests related to any procedure of the restaurant efficiently.

• Manage the services for the guests check guest’s satisfaction before the customer leaves the restaurant etc efficiently.

• Supervise and coordinate the arrival to restaurant and departures of the special guests and VIP guests.

• Manage the messages and emails for the special guests when we have special event or new information in restaurant.

• Handle guest's complaints and issues and negotiate with them effectively.

• Ensure guest satisfaction via outstanding service.

• Train and manage guest relations team members.

• Stay updated with the latest trends in the hospitality industry.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.