Restaurant General Manager, Dinner by Heston Blumenthal
(12933)
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests\' expectations at every possible turn.
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world's leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.
About The Role
The Restaurant General Manager is responsible for establishing and maintaining excellent guest service. The position is responsible for managing all areas of full service within the restaurant,
including but not limited to, training and retaining an
excellent staff, delivering outstanding hospitality, food cost, labor cost, shared P&L responsibility, running shifts, teaching and learning, sanitation, safety and cleanliness, while adhering to all company
policies and procedures.
Key Duties and Responsibilities
Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service
Recruit, train, develop, and communicate with all team members and ensure they are knowledgeable on job expectations, as well as assess performance on a regular basis, to include annual performance reviews
Implement and maintain guest service standards and/or brand specifications and grows business within the restaurant
Responsible for handling guest complaints/comments, and using them for making improvements
Maintain all merchandising standards, display presentations and signing standards and monitors inventory levels
Plan and assign daily goals, tasks and assignments and/or instructs direct reports (i.e. supervisors, assistant managers) on the same
Drive team members in the areas of new product introductions and promotional programs; help to guide implementation of these items and provide training to team members accordingly
Utilize experience to effectively control financials, personnel management, facilities, marketing, food preparation and quality, and general business operations
Communicate company policies with team members through written and oral communication in a timely and effective manner
Complete quarterly menu engineering by following the SOP and using the Menu Engineering Tool
Work with Brand Partner to develop brand strategy, identity, originality, innovation in the restaurant
Coordinate chef visits, marketing approach, special events and promotional yearly activities
Ensure guest database, feedback, comment card rating and preferences are recorded in the restaurant reservations system and Guest Comment Card Tool
Manage the F&B ISO Tool and ensure it is always up to date
Prepare projections of future sales and expenses in order to establish realistic yet challenging profit objectives
Maintain staffing levels (hiring employees and/or scheduling work hours) through effective planning, which will assure the efficient operation of the restaurant in accordance with company policy
Manage conflict and successfully resolve uncomfortable situations with guests, customers, peers, and direct reports
Identify potential or existing operational problems and initiates, develops, and implements appropriate solutions and measure results
Maintain adherence to all company policies and procedures, as well as health and safety standards established
Any other duties as assigned
Skills, Experience & Educational Requirements
Minimum 3 - 5 years\' experience in a similar role in a luxury restaurant with direct P&L responsibilities, or an equivalent combination of education and experience
Full Service international restaurant experience preferred.
Exceptional interpersonal skills and be able to interface effectively with all levels of management.
Ability to effectively influence through knowledge, relationship management, and trust.
Excellent written and verbal communication
Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure and deal with high stress situations while exercising sound judgment and decision making.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.
Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.