Job Description

Restaurant General Manager - Michelin Selected Seafood Restaurant
About Us:
Our restaurant is an acclaimed culinary destination, celebrated for its innovative approach to seafood and our selection by the Michelin Guide. We are dedicated to providing an unparalleled guest experience, where exquisite cuisine, impeccable service, and a sophisticated atmosphere converge. We are seeking a dynamic and passionate leader to guide our team and uphold our esteemed reputation.
Position Overview:
The Restaurant General Manager is the pivotal leader responsible for the overall success of the restaurant. This role demands a hands-on leader with an exceptional understanding of fine dining, financial acumen, and a relentless pursuit of excellence. You will be the standard-bearer for our service culture, ensuring every guest enjoys a flawless and memorable experience while driving profitability and team development.
Key Responsibilities:
1. Leadership & Team Management:

• Lead, mentor, and inspire the entire front-of-house team, including Assistant Managers, Maitre D's, Sommeliers, and service staff.
• Foster a positive, collaborative, and high-performance culture focused on continuous improvement.
• Oversee all recruitment, training, development, scheduling, and performance management.
• Conduct regular team meetings and pre-service briefings to communicate standards and goals.

2. Guest Experience & Service Excellence:

• Act as the ultimate guardian of the guest experience, ensuring service standards meet or exceed Michelin-level expectations.
• Personally oversee the reservation book, managing VIP guests, special requests, and potential service recoveries with grace and discretion.
• Actively engage with guests on the floor, building rapport and gathering feedback.
• Resolve any guest concerns promptly and effectively, turning challenging situations into opportunities for loyalty.

3. Financial Performance & Operations:

• Develop and manage annual budgets, forecasts, and financial reports (P&L).
• Implement strategies to drive revenue, increase average check size, and manage controllable costs (labor, COGS, supplies).
• Oversee inventory management, purchasing, and supplier relationships for front-of-house operations.
• Ensure strict compliance with all health, safety, and sanitation regulations.

4. Michelin Standards & Quality Control:

• Maintain an unwavering commitment to the standards required for Michelin recognition.
• Work in close partnership with the Executive Chef to ensure seamless communication and synergy between kitchen and dining room.
• Continuously evaluate and refine service protocols, wine program, and overall guest journey.

5. Marketing & Community Presence:

• Represent the restaurant at industry events and within the local community.
• Work with marketing teams to develop strategies that enhance the restaurant's profile and attract our target clientele.
• Manage the restaurant's reputation on review platforms and social media.

Qualifications & Experience:

• Languages:
• Fluent in English is mandatory (both written and spoken).
• Arabic language skills are a strong advantage and will be highly prioritized.
• Minimum of 5-7 years of progressive management experience in a high-volume, fine-dining environment.
• Proven track record in a Michelin-starred or similarly acclaimed restaurant is highly desirable.
• Strong financial literacy with experience in P&L management, budgeting, and cost control.
• Exceptional knowledge of wine, spirits, and service techniques.
• Impeccable personal presentation, interpersonal, and communication skills.
• Ability to work under pressure, lead by example, and maintain composure in a fast-paced environment.
• Proficiency in restaurant management software (e.g., SevenRooms, OpenTable, Micros).

Compensation & Benefits:

• A highly competitive salary and performance-based bonus structure.
• Comprehensive benefits package (details to be discussed based on location).
• Opportunities for professional development and career growth.
• The privilege of working with a world-class team in an award-winning environment.

Skills Required