Job Description

The purpose of the job is to create and update the resource schedule for Dubai Metro & Tram, ensuring that Resource Planning Procedure is strictly implemented along with the HR and QHSE working policies and UAE Labour Law.
MAIN RESPONSIBILITIES

• Create and update resource schedule for the Dubai Metro & Tram ensuring optimum levels of normal and contingency services that best satisfy the different scenarios whilst meeting the target performance requirements for both Operations and Maintenance.
• Ensure strict implementation of the Resource Planning Procedure.
• Ensure the services standards can be implemented by the production.
• Review and updating of effective and efficient operational roster which meets commercial, operational, and safety requirements.
• Ensure correct resource levels are in place to deliver a world class service
• Prepare daily/alternate roster arrangements for special events, alternate service patterns and emergency and degraded operations as per operational and maintenance requirement.
• Deal with staff roster issues and make necessary adjustments to provide efficient and effective duty arrangements.
• Monitor and review the effectiveness of the roster arrangements, make necessary adjustments and escalate any issues that require further management review.
• Recommend improvements to provide a productive and efficient service within the whole Dubai Metro & Tram.
• Review the resource efficiency of the assigned section ensuring compliance with the Fatigue Index.
• Update and maintain data in relevant sections to ensure staff resourcing, availability, and overtime are accurately recorded.
• Regularly coordinates with the assigned departments.
• Ensure integration of the Mandatory Trainings per sections for all shift worker in the resource scheduling.
• Record and update assigned department staff leaves including but not limited to annual leaves, sick leave, time-off-in-lieu (TOIL) quota and claims in the Human Resource System.
• Ensure correct overtime submitted, processed and paid to respective staff as per the assigned department whilst coordinating with the HR Department;
• Attend assigned department's meeting when required.
• Perform other duties assigned by the Senior Resource Planner and Resource Planning and Systems Manager.
• Protect information assets and data including both electronic and paper based.
• Promote a good QHSE and Information Security culture among their peers, subcontractors and third parties.

KEY SKILLS

• Highly motivated and flexible to be able to work in a time-sensitive environment and respond quickly and effectively to unanticipated high workloads, events and emergencies.
• Good literacy and analytical skills required for the role.
• Ability to understand complex systems, possess good IT skills and ability to learn new software-based applications.
• Good written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities.
• Ability to work under pressure.

KNOWLEDGE REQUIRED

• Strong knowledge of Microsoft Office Proficient.
• Basic knowledge of Data analysis and visualization.

EXPERIENCE
A minimum of 1 year, Preferably 3 Years Experiance and awarness in reilway operations.
A minimum of 1 year, prefarbly 3 years experiance in data analysis and/or similar role.
EDUCATIONAL QUALIFCATION

• Ideally a degree holder or higher diploma of post-secondary education in a related discipline.