Job Description

As the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs--creating warm, sophisticated experiences for those seeking a richer perspective on the world.





Each of our hotels cultivates a distinctive style and ambience, embracing every opportunity to deliver personal and enriching guest experiences. If you're ready to explore a wider world of opportunities, we invite you to join the most international luxury hotel brand.





As Resort Manager, you will oversee and direct all aspects of hotel operations, including Rooms and Food & Beverage. This includes Guest Services, Club InterContinental, Housekeeping, Laundry, Recreation and Spa, Marine & Security, and all Food & Beverage outlets and services. This role is second-in-command at a full-service property with multiple outlets and complex operations. These may include multiple buildings, diverse facilities, intricate owner relationships, competitive market pressures, and labour challenges.

Your day to day

The Resort Manager is responsible for the overall day-to-day operations of the resort, ensuring that all departments deliver an exceptional guest experience while achieving operational efficiency and financial performance targets. This role provides strategic and hands-on leadership to operational Department Heads, ensuring seamless coordination across all service areas. The Resort Manager acts as the key operational leader, supporting the General Manager in driving excellence, profitability, and guest satisfaction. Support the development and execution of Strategic, Marketing, and Budget plans to optimize guest satisfaction, revenue, and profitability. Lead recognition programs and promotional campaigns to maximize market visibility and patronage
The Resort Manager plays a pivotal role in developing talent within the organization by driving leadership growth, training initiatives, and succession planning to build a strong internal pipeline for future management roles.

What we need from you

Bachelor's degree in hospitality management, Business Administration, or related field Minimum 3 years in a senior operations role or prior General Manager experience Proven track record in managing multi-department operations and leading diverse teams. Strong financial acumen and experience managing budgets and cost controls Excellent communication, interpersonal, and leadership skills with the ability to navigate competitive and complex environments Guest-centric mindset with a passion for the destination lifestyle, attention to detail and a deep commitment to creating experiences guests will treasure.





What you can expect from us:




We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.



Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.



IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.



So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.