Job Description

A Spa Receptionist job involves being the first point of contact, greeting guests, managing appointments via phone/email, handling payments, selling retail products, and maintaining a clean reception area, ensuring a smooth, welcoming client experience from start to finish while supporting spa staff and operations with admin duties like client records and inventory. Key Responsibilities:

Client Interaction:

Warmly greet and welcome guests, offering beverages and directions. Answer phones, respond to emails, and handle inquiries about services, pricing, and availability. Process transactions (cash, credit cards) and issue receipts. Address client complaints and resolve issues promptly.

Scheduling & Administration:

Accurately book, confirm, change, and cancel appointments. Manage client records, updating contact and billing details. Coordinate with therapists to ensure smooth service flow. Handle opening/closing procedures and administrative tasks.

Spa Operations:

Maintain a clean, organized, and welcoming reception area. Provide information and tours of facilities, promoting services, packages, and retail products (upselling). Assist with inventory checks and stock levels for retail and supplies. Support other staff and follow safety/sanitation policies.
Key Skills:

Excellent communication & customer service. Strong organizational & multitasking abilities. Professionalism & a welcoming demeanor. Knowledge of spa services and products. Basic computer & administrative skills.
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